Black Turtle Services
Customer Experience and Contact Center
Black Turtle is a leading executive search firm that provides customer experience and contact center solutions for Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, and Telecommunications & Media, known for its strong relationships and market intelligence.
Size
201-500
Private
10m-50m
Mission
About
Black Turtle offers customer experience and contact center solutions along with inbound customer support, social media customer care, live chat & messaging support, and CX consulting for clients in Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, and Telecommunications & Media. The company operates using an onshore and nearshore model and supports clients primarily in North America, Europe, and the Asia-Pacific region.
It is recognized for its comprehensive talent management solutions, with a strong emphasis on improving customer interactions and operational efficiencies across multiple channels.
Services
Black Turtle provides customer experience and contact center solutions supported by inbound customer support, social media customer care, live chat & messaging support, and CX consulting. These services cover various channels such as voice calls, chat, and social media, and are tailored to support client needs in enhancing customer interactions and operational performance.
Capabilities
Inbound Customer Support
Social Media Customer Care
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, and Telecommunications & Media. It has experience supporting both federal and commercial clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Black Turtle is known for its strong relationships and market intelligence, offering clients a competitive advantage through data-driven solutions. Its approach includes designing holistic multi-channel customer experiences, which help deliver consistency and high-quality service at scale.
Delivery Footprint
Headquartered in the USA, the company operates using an onshore and nearshore delivery model. It serves clients across North America, Europe, and the Asia-Pacific region, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Telecommunications & Media
Clients
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What's the main service provided by
Black Turtle Services
?
Black Turtle Services specializes in delivering customer experience and contact center solutions. Their offerings include inbound customer support, social media customer care, live chat and messaging support, as well as CX consulting and journey mapping. This comprehensive range of services is designed to enhance customer interactions and improve operational efficiency across various communication channels.
What additional services does
Black Turtle Services
provide?
When was
Black Turtle Services
founded?
Black Turtle Services was established in 2000, which means the company has been in operation for over 23 years. Since its founding, it has developed a robust portfolio of services aimed at enhancing customer experience and supporting businesses across multiple industries.
What industry verticals does
Black Turtle Services
serve?
The company serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, and Telecommunications & Media. This broad focus allows Black Turtle Services to tailor its solutions to meet the specific needs and challenges of each sector.
What delivery model does
Black Turtle Services
offer?
Black Turtle Services employs an onshore and nearshore delivery model. Onshore refers to services provided from the same country as the client, ensuring closer cultural alignment and communication. Nearshore involves delivering services from a neighboring country, which can offer cost efficiencies while still maintaining a high level of service quality. This flexible approach enables the company to cater to a wide array of client requirements effectively.
How many employees and/or seats does
Black Turtle Services
have?
Black Turtle Services has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to scale operations as needed, ensuring that they can meet the demands of their clients efficiently.
Can
Black Turtle Services
be considered a good service provider for startups?
Blackthumb Solutions Inc can be a suitable service provider for startups, especially those looking for flexible and cost-effective customer support solutions. With a focus on work-from-home models, the company is equipped to adapt to the dynamic needs of emerging businesses. Their expertise in customer experience can help startups establish a solid foundation for customer interactions without the overhead associated with larger firms.
Can
Black Turtle Services
be considered a good service provider for SMBs?
Small and medium businesses seeking customer support services will find Black Turtle Services to be a suitable provider. Their scalable service offerings, coupled with a strong emphasis on customer experience, allow SMBs to enhance their operational performance without committing to large-scale resources. The company’s experience in multiple industries also enables them to customize their solutions to fit the unique requirements of smaller enterprises.
Can
Black Turtle Services
be considered a good service provider for enterprises?
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