BizPRO
Back-Office Operations
BizPRO Processos de Negócios is a Brazilian BPO company that provides back-office operations for the banking and financial services sectors, known for its advanced technology-driven solutions and comprehensive customer support.
Size
51-200
Private
Mission
About
BizPRO Processos de Negócios offers back-office operations along with customer experience and contact center services for clients in banking, financial services, healthcare, and insurance. The company operates using a nearshore model and supports multinational companies targeting the Americas.
It is recognized for its commitment to service quality, with advanced technologies and a full-service infrastructure that allows clients to focus on their core business activities.
Services
BizPRO Processos de Negócios provides back-office operations supported by customer experience and contact center services. These services include automation and RPA enablement, document indexing and digitization, technical support, order management, and data processing. Each solution is tailored to support critical business operations and enhance customer interactions.
Capabilities
Automation & RPA Enablement
Document Indexing & Digitisation
Technical Support (Tier 1/2)
Order Management & Fulfilment
Data Entry & Data Processing
Industries Served
The company serves clients in the banking, financial services, healthcare, insurance, pharmaceutical, and consumer goods sectors. It has experience supporting multinational companies with services aligned to industry-specific requirements and technology platforms such as predictive dialers and omnichannel CRM systems.
Unique Stregths
BizPRO is known for its advanced technological infrastructure and commitment to enhancing customer satisfaction. Offering clients a full-service operational model, it manages IT resources, physical facilities, and technical support, ensuring consistency and efficiency in service delivery.
Delivery Footprint
Headquartered in São Paulo, Brazil, the company operates using a nearshore delivery model. It serves clients across South America and beyond, with teams working in a hybrid environment tailored to client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Clients
No items found.
What's the main service provided by
BizPRO
?
BizPRO specializes in delivering back-office operations, complemented by a suite of services designed to enhance customer interactions. Their offerings include automation and RPA enablement, document indexing and digitization, technical support across various tiers, order management, and detailed data processing. Each service is crafted to meet the essential needs of businesses, ensuring operational efficiency and improved customer engagement.
What additional services does
BizPRO
provide?
In addition to their core back-office operations, BizPRO also offers customer experience and contact center services. This expanded portfolio enables them to support a broader range of client needs, ensuring comprehensive solutions that enhance customer satisfaction and operational effectiveness.
When was
BizPRO
founded?
Established in 2008, BizPRO has been providing exceptional business process outsourcing services for over 15 years. The company's longevity in the industry reflects its dedication to quality and innovation in supporting its clients' operational needs.
What industry verticals does
BizPRO
serve?
BizPRO focuses on several key verticals, primarily serving the Energy & Utilities sector. Their industry expertise allows them to tailor solutions that meet the unique demands of this particular market, ensuring clients receive specialized support.
What delivery model does
BizPRO
offer?
BizPRO employs a nearshore delivery model, which means they provide services from a location close to their clients, often in neighboring countries. This approach allows for easier collaboration, time zone alignment, and cultural compatibility, enhancing the overall service experience.
How many employees and/or seats does
BizPRO
have?
BizPRO has a workforce of between 51 and 200 employees, positioning itself as a medium-sized company. This size allows for a balance between personalized service and the ability to manage larger scale operations efficiently.
Can
BizPRO
be considered a good service provider for startups?
Can
BizPRO
be considered a good service provider for SMBs?
BizPRO is well-suited to support small and medium businesses due to its flexible service offerings and commitment to quality. Their ability to tailor solutions according to the specific needs of smaller enterprises allows these businesses to leverage advanced operational support without the overhead of larger service providers.
Can
BizPRO
be considered a good service provider for enterprises?
For enterprises and large companies, BizPRO presents a reliable service option, backed by their experience in managing extensive operations for multinational corporations. Their sophisticated service infrastructure and focus on technology enable them to meet the complex demands of large-scale businesses, ensuring consistent and high-quality service delivery.
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