Biznes
Customer Experience and Contact Center
WhatsApp Business is a global communication platform that provides customer experience and contact center services for banking and financial services as well as retail and e-commerce, known for its ability to engage customers through real-time messaging and personalized support.
Size
501-1K
Private
over-1b
Mission
About
WhatsApp Business offers customer experience and contact center services along with live chat & messaging support, CX consulting & journey mapping, campaign management, content creation & localisation, social media management, and marketing automation & CRM ops for clients in banking and financial services as well as retail and e-commerce. The company operates using an integration with existing tech stack model and supports medium and large businesses.
It is recognized for its scalable messaging API, with a proven track record of improving customer engagement and satisfaction through personalized, real-time communication.
Services
WhatsApp Business provides customer experience and contact center services supported by live chat & messaging support, CX consulting & journey mapping, campaign management, content creation & localisation, social media management, and marketing automation & CRM ops. These services cover a range of communication channels and are tailored to support businesses in enhancing customer engagement and operational efficiencies.
Capabilities
Live Chat & Messaging Support
CX Consulting & Journey Mapping
Campaign Management
Content Creation & Localisation
Social Media Management
Marketing Automation & CRM Ops
Industries Served
The company serves clients in banking and financial services as well as retail and e-commerce. It has experience supporting medium and large businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer communication and support.
Unique Stregths
WhatsApp Business is known for its powerful messaging capabilities and the ability to integrate seamlessly with existing technology stacks, offering clients a versatile communication solution. Its approach includes personalized, real-time messaging and automated workflows, which help deliver consistent customer experiences at scale.
Delivery Footprint
Headquartered globally, the company operates using an integration with existing tech stack delivery model. It serves clients across various regions, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Biznes
?
Biznes specializes in customer experience and contact center services, providing a range of solutions aimed at enhancing client engagement. Their offerings include live chat and messaging support, CX consulting and journey mapping, campaign management, content creation and localization, social media management, and marketing automation along with CRM operations. This comprehensive suite is designed to support businesses in effectively managing customer interactions and optimizing their communication strategies.
What additional services does
Biznes
provide?
In addition to their core services in customer experience and contact centers, Biznes also offers finance and accounting solutions. This extended service portfolio enables them to provide comprehensive support to clients, helping them manage both customer interactions and financial operations seamlessly.
When was
Biznes
founded?
Founded in 2009, Biznes has been operating for over 14 years, establishing itself as a key player in the customer experience and contact center industry. Since its inception, the company has focused on providing innovative solutions tailored to the needs of its clients.
What industry verticals does
Biznes
serve?
Biznes serves a diverse array of industries, focusing primarily on Banking & Financial Services and Retail & e-Commerce. This specialization allows them to cater to the unique requirements of these sectors, ensuring effective customer communication and support.
What delivery model does
Biznes
offer?
How many employees and/or seats does
Biznes
have?
Biznes employs between 501 and 1,000 individuals, reflecting a significant workforce that enables the company to deliver robust services. This size allows for a diverse range of expertise and capabilities to meet client demands effectively.
Can
Biznes
be considered a good service provider for startups?
Biznestpro can be a strong service provider for startups, particularly those looking for efficient back-office support to streamline their operations. With a focus on scalability and operational efficiency, the company can adapt its offerings to fit the unique challenges that startups face. Their experience in providing tailored services helps new businesses establish a solid foundation while minimizing overhead costs.
Can
Biznes
be considered a good service provider for SMBs?
Biznes presents a valuable solution for small and medium businesses, particularly those in the banking and retail sectors. Their scalable service offerings and expertise in customer engagement can significantly support SMBs in enhancing operational efficiencies and improving customer satisfaction as they grow.
Can
Biznes
be considered a good service provider for enterprises?
Biznes is well-suited for enterprises and large companies, thanks to its proven track record and reliable service delivery model. With a focus on personalized communication and the ability to integrate seamlessly with existing tech stacks, large organizations can benefit from their sophisticated offerings to enhance customer engagement and operational effectiveness.
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