Biscayne Marketing
Customer Experience and Contact Center
Biscayne Marketing is a well-established BPO company that provides customer experience and contact center solutions for telecommunications and media, known for its commitment to superior customer care and brand experience.
Size
11-50
Private
10m-50m
Mission
To provide superior customer care that results in an exceptional brand experience for every customer.
About
Biscayne Marketing offers customer experience and contact center solutions along with analytics and data services for clients in telecommunications and media. The company operates using an onshore model and supports both large and small businesses across the United States.
It is recognized for its extensive experience in retail and publishing sectors, with a focus on delivering customized telemarketing and customer service solutions that enhance client satisfaction.
Services
Biscayne Marketing provides customer experience and contact center solutions supported by analytics and data services. These services include inbound customer support, outbound telesales and retention, data entry and processing, and campaign management. Each solution is tailored to meet client needs and enhance customer satisfaction across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Market & Competitive Intelligence
Campaign Management
Email Marketing Production
Graphic & Video Production
Lead Research & List Building
Industries Served
The company serves clients in telecommunications and media. It has experience supporting both large and small companies with services aligned to industry-specific requirements, particularly in retail and publishing sectors.
Unique Stregths
Biscayne Marketing is known for its commitment to honesty, integrity, and a proactive “can do” attitude, offering clients a differentiated approach in the competitive telemarketing industry. Its operational practices include highly trained staff and advanced call center technology, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in Valley Stream, New York, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in on-site environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Biscayne Marketing
?
Biscayne Marketing specializes in providing customer experience and contact center solutions, ensuring a high level of customer satisfaction. Their services encompass a range of offerings, including inbound customer support, outbound telesales and retention efforts, data entry and processing, and comprehensive campaign management. With a focus on delivering tailored solutions, they aim to enhance the interactions between clients and their customers across multiple channels.
What additional services does
Biscayne Marketing
provide?
In addition to their core customer experience solutions, Biscayne Marketing also offers a variety of other services including analytics and data services, as well as marketing operations. This extended portfolio allows them to provide comprehensive support to clients, helping them to not only engage with customers effectively but also leverage data-driven insights for enhanced decision-making.
When was
Biscayne Marketing
founded?
Biscayne Marketing was established in 1992, which means that as of 2024, the company has been operating for over three decades. This extensive experience allows them to cultivate a deep understanding of client needs and the evolving landscape of customer service, particularly in the telecommunications and media industries.
What industry verticals does
Biscayne Marketing
serve?
Biscayne Marketing serves clients primarily within the Telecommunications & Media sectors. Their expertise in these industries enables them to cater to the specific requirements of businesses operating in these dynamic fields, ensuring that they deliver effective and relevant customer service solutions.
What delivery model does
Biscayne Marketing
offer?
Biscayne Marketing employs an onshore delivery model, which means that their services are provided from within the United States. This approach allows them to maintain close communication with clients and ensures a high level of service quality. With onshore operations, clients benefit from a workforce that is familiar with the local market and cultural nuances, enhancing the overall customer experience.
How many employees and/or seats does
Biscayne Marketing
have?
Biscayne Marketing has a workforce that ranges between 11 and 50 employees. This size allows the company to maintain a personal touch in their service delivery while also being agile enough to adapt to the specific needs of their clients.
Can
Biscayne Marketing
be considered a good service provider for startups?
Can
Biscayne Marketing
be considered a good service provider for SMBs?
Can
Biscayne Marketing
be considered a good service provider for enterprises?
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