Bigcall Groupe
Customer Experience and Contact Center
Big Call Universe is a faith-based community platform that provides customer experience and contact center services for healthcare, insurance, and gaming industries, known for its strong adherence to Christian values and community support.
Size
Private
Mission
To disseminate information that empowers individuals to improve their lives and assist others, fostering a supportive community built on shared values.
About
Big Call Universe offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in healthcare, insurance, and gaming. The company operates using an offshore model and supports a diverse range of clients.
It is recognized for its commitment to community respect and spiritual guidance, with a focus on fostering a supportive environment for its audience.
Services
Big Call Universe provides customer experience and contact center services, supported by back-office operations and IT infrastructure services. These services include inbound customer support, technical support, data entry, and billing, covering various communication channels tailored to meet the needs of its community and clients.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Billing & Invoicing
Industries Served
The company serves clients in healthcare, insurance, and gaming industries. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring that clients receive relevant and effective support.
Unique Stregths
Big Call Universe is known for its strong adherence to Christian values and community support, offering clients a unique blend of spiritual guidance and operational excellence. Its approach includes maintaining respect for community interactions and fostering a supportive environment, which helps deliver consistent service quality.
Delivery Footprint
Headquartered under the Blessed Ideas Group, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments to ensure flexibility and responsiveness to client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Bigcall Groupe
?
Bigcall Groupe specializes in delivering customer experience and contact center services, enhanced by their robust back-office operations and IT infrastructure support. Their offerings encompass a range of services, including inbound customer support, tier 1 and tier 2 technical support, data entry and processing, as well as billing and invoicing solutions. This comprehensive service suite is designed to cater to the diverse needs of their clients across multiple communication channels.
What additional services does
Bigcall Groupe
provide?
When was
Bigcall Groupe
founded?
Established in 1993, Bigcall Groupe has been in operation for over 30 years, building a solid foundation and extensive experience in the BPO industry. Since its inception, the company has dedicated itself to enhancing customer experiences and providing reliable support services across various sectors.
What industry verticals does
Bigcall Groupe
serve?
Bigcall Groupe serves a variety of industries, focusing primarily on the Gaming & Entertainment, Insurance, and Healthcare & Life Sciences sectors. Their expertise in these areas allows them to provide tailored solutions that meet the specific needs and challenges faced by clients in these verticals.
What delivery model does
Bigcall Groupe
offer?
How many employees and/or seats does
Bigcall Groupe
have?
Can
Bigcall Groupe
be considered a good service provider for startups?
Can
Bigcall Groupe
be considered a good service provider for SMBs?
For small and medium-sized businesses, Bigcall Groupe presents a strong option due to its scalable service portfolio and industry experience. The company's ability to provide a comprehensive range of support services, from customer experience to back-office operations, allows SMBs to efficiently manage their operations and enhance customer satisfaction. This flexibility is essential for SMBs aiming for growth and adaptation in a competitive market.
Can
Bigcall Groupe
be considered a good service provider for enterprises?
Bigcall Groupe is well-suited to serve enterprises and large companies, leveraging its offshore delivery model to provide consistent and reliable service across various geographies. Their experience in handling complex customer interactions, combined with a strong emphasis on community respect and operational excellence, positions them as a dependable partner for large organizations seeking to enhance their customer service capabilities.
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