Big Outsource
Customer Experience and Contact Center
Big Outsource is a Philippine-based BPO company that provides customer experience and contact center solutions for logistics, retail, banking, telecommunications, and technology sectors, known for its commitment to exceptional client experiences and long-term partnerships.
Size
51-200
Private
under-1m
Mission
To build outstanding business solutions that drive growth, empower workforces, and positively impact communities.
About
Big Outsource offers customer experience and contact center solutions along with back-office support, software development, and digital creative services for clients in logistics, retail, banking, telecommunications, and technology. The company operates using an offshore delivery model and supports clients primarily in the United States, United Kingdom, Australia, New Zealand, and Canada.
It is recognized for its tailored customer engagement solutions, with a strong focus on building long-term partnerships and maintaining low employee attrition rates that enhance service continuity.
Services
Big Outsource provides customer experience and contact center solutions, supported by back-office support, software development, and digital creative services. These services include inbound customer support, data entry and processing, social media management, and mobile app development, tailored to support various business functions and enhance customer engagement.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Social Media Management
SEO & Website Optimisation
Mobile App Development
Web Development
Content Creation & Localisation
Lead Research & List Building
Customer & Marketing Analytics
Technical Support (Tier 1/2)
Industries Served
The company serves clients in logistics, retail, banking, telecommunications, and technology. It has experience supporting early-stage startups, growth-stage companies, and large corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Big Outsource is known for its commitment to exceptional client experiences and long-term partnerships, offering clients access to highly skilled talent at competitive costs. Its approach includes a managed services model that ensures optimal and sustainable business results tailored to client needs.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across the United States, United Kingdom, Australia, New Zealand, and Canada, with teams working in remote environments depending on client needs.
Certifications
ISO 9001:2015
ISO/IEC 27001:2013
Verticals
Retail & e-Commerce
Banking & Financial Services
Telecommunications & Media
Technology & SaaS
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Big Outsource
?
Big Outsource specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass a wide array of back-office support functions, software development, and digital creative services. Key services include inbound customer support, data entry and processing, social media management, SEO and website optimization, mobile app development, web development, content creation and localization, lead research and list building, customer and marketing analytics, and technical support at both Tier 1 and Tier 2 levels, all tailored to enhance client engagement and operational efficiency.
What additional services does
Big Outsource
provide?
When was
Big Outsource
founded?
Big Outsource was established in 2007, marking over 16 years of experience in the business process outsourcing sector. Since its inception, the company has focused on providing high-quality services to clients across various industries, leveraging its expertise to foster growth and innovation.
What industry verticals does
Big Outsource
serve?
Big Outsource caters to a diverse range of industries, including Logistics, Transport & Supply-Chain, Retail & e-Commerce, Banking & Financial Services, Telecommunications & Media, and Technology & SaaS. This broad focus allows them to tailor their services to meet the specific needs of different sectors.
What delivery model does
Big Outsource
offer?
Big Outsource employs an offshore delivery model to provide its services, meaning they operate from a location outside the client's country, which in their case is the Philippines. This model allows for cost-effective solutions while ensuring access to skilled professionals. They also offer nearshore and work-from-home/virtual options, providing flexibility to accommodate varying client requirements.
How many employees and/or seats does
Big Outsource
have?
Big Outsource has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle multiple client demands efficiently.
Can
Big Outsource
be considered a good service provider for startups?
Big Outsource can be a suitable service provider for startups looking for scalable and cost-effective solutions. With a focus on customer experience and a diverse range of services, the company can help new businesses establish their presence and grow efficiently. Their offshore delivery model also provides startups access to skilled talent without the high costs associated with local hiring, making it an attractive option for early-stage companies.
Can
Big Outsource
be considered a good service provider for SMBs?
Small and medium businesses can benefit significantly from partnering with Big Outsource. The company's flexible service offerings and commitment to building long-term relationships make it well-suited to support the growth of SMBs. With experience across various industries, Big Outsource can tailor its solutions to meet the unique needs of smaller enterprises, providing them with the resources they need to thrive in competitive markets.
Can
Big Outsource
be considered a good service provider for enterprises?
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