Best Remote Team
Customer Experience and Contact Center
BestRemoteTeam.com is a remote team management company that provides customer experience and contact center services for gaming, insurance, and healthcare industries, known for its expertise in building cohesive remote teams.
Size
11-50
Private
Mission
To help businesses achieve success by building expert remote teams tailored to their specific needs.
About
BestRemoteTeam.com offers customer experience and contact center services along with back-office operations, IT infrastructure management, marketing operations, and sales lead-generation services for clients in gaming, insurance, and healthcare. The company operates using an onshore, nearshore, offshore, and hybrid delivery model, supporting a diverse range of businesses seeking scalable remote workforce solutions.
It is recognized for its personalized approach to remote work, with a focus on creating dedicated and motivated teams that leverage digital collaboration tools to maintain high standards of work and team culture.
Services
BestRemoteTeam.com provides customer experience and contact center services supported by back-office operations, IT infrastructure management, marketing operations, and sales lead-generation services. These services include inbound customer support, outbound telesales, live chat support, email support, claims processing, billing, and payroll processing, tailored to support businesses' operational needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Claims Processing
Billing & Invoicing
Content Moderation
Payroll Processing
Lead Research & List Building
Outbound SDR / Cold Calling
Industries Served
The company serves clients in gaming, insurance, and healthcare industries. It has experience supporting a diverse range of businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective integration into existing operations.
Unique Stregths
BestRemoteTeam.com is known for its commitment to building expert remote teams tailored to client needs, offering clients the flexibility and access to global talent. Its approach includes fostering a remote work culture that prioritizes communication, collaboration, and professional growth, which helps deliver consistency and high performance at scale.
Delivery Footprint
Headquartered in a remote-first environment, the company operates using an onshore, nearshore, offshore, and hybrid delivery model. It serves clients across various geographies, with teams working remotely to meet the specific needs of each client.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Clients
Singapore
What's the main service provided by
Best Remote Team
?
Best Remote Team specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a wide range of support options including inbound customer support, outbound telesales and retention strategies, live chat and messaging assistance, email support, claims processing, billing and invoicing, content moderation, payroll processing, lead research and list building, as well as outbound sales development and cold calling. This comprehensive suite of services is tailored to meet the diverse operational needs of businesses.
What additional services does
Best Remote Team
provide?
In addition to their primary focus on customer experience and contact center services, Best Remote Team offers a range of other capabilities. These include back-office operations, IT infrastructure management, marketing operations, and sales lead-generation services. This extended portfolio enables them to support clients comprehensively, addressing various operational aspects beyond just customer support.
When was
Best Remote Team
founded?
Best Remote Team was established in 2011, marking over a decade of experience in the business process outsourcing industry. Since its inception, the company has grown and adapted to the evolving needs of its clients, building a strong reputation for its innovative remote workforce solutions.
What industry verticals does
Best Remote Team
serve?
Best Remote Team serves clients across several key industries, including Gaming & Entertainment, Insurance, and Healthcare & Life Sciences. This targeted focus allows the company to align its services with specific industry requirements, ensuring effective support and integration into client operations.
What delivery model does
Best Remote Team
offer?
Best Remote Team employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid approaches. Onshore services are provided from within the same country as the client, nearshore services are delivered from nearby countries, offshore services come from distant locations, and hybrid models combine multiple delivery locations. This flexibility enables the company to cater to a variety of client needs and preferences while optimizing operational efficiency.
How many employees and/or seats does
Best Remote Team
have?
Best Remote Team has a workforce ranging from 11 to 50 employees. This size allows them to maintain a personalized approach to client service while ensuring that they have the capacity to scale operations as needed, providing a balance of agility and expertise.
Can
Best Remote Team
be considered a good service provider for startups?
Can
Best Remote Team
be considered a good service provider for SMBs?
Can
Best Remote Team
be considered a good service provider for enterprises?
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