Bespoke
Customer Experience and Contact Center
Bespoke International Group is a leading outsourced customer service provider that delivers customer experience and contact center solutions for retail, banking, and utilities, known for its consultative approach and strong operational infrastructure.
Size
201-500
Private
Mission
To provide exceptional outsourced customer service globally.
About
Bespoke International Group offers customer experience and contact center solutions along with business consulting services for clients in retail, banking, and utilities. The company operates using an offshore model and supports clients globally.
It is recognized for its extensive industry expertise, with a strong emphasis on tailored customer service solutions and a commitment to employee development in South Africa’s contact center industry.
Services
Bespoke International Group provides customer experience and contact center solutions, supported by business consulting services and specific offerings such as inbound customer support and CX consulting. These services cover both voice and non-voice channels, and are tailored to support client needs across various sectors.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in retail, banking, and utilities. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement.
Unique Stregths
Bespoke International Group is known for its consultative approach and robust operational infrastructure, offering clients a high level of service consistency. Its approach includes significant investments in management and team development, fostering a family ethos that motivates employees to deliver outstanding service.
Delivery Footprint
Headquartered in Leeds, United Kingdom, the company operates using an offshore delivery model from its facilities in Durban, South Africa. It serves clients across international markets, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Energy & Utilities
Clients
No items found.
What's the main service provided by
Bespoke
?
Bespoke International Group specializes in customer experience and contact center solutions, focusing primarily on enhancing customer interactions. Their service offerings include inbound customer support and CX consulting, ensuring that they meet the diverse needs of their clients. By providing tailored services that encompass both voice and non-voice channels, Bespoke is dedicated to delivering exceptional customer service and consulting that helps businesses improve their customer journeys.
What additional services does
Bespoke
provide?
When was
Bespoke
founded?
Bespoke was established in 2019, marking its entry into the customer service sector. As of 2024, the company has been in operation for approximately five years, during which it has built a strong foundation in providing outsourced customer service solutions globally.
What industry verticals does
Bespoke
serve?
Bespoke serves a variety of industries, specifically focusing on Retail & e-Commerce, Banking & Financial Services, and Energy & Utilities. This diverse industry engagement allows them to tailor their services to meet the unique needs and challenges faced by businesses in these sectors.
What delivery model does
Bespoke
offer?
Bespoke operates using an offshore delivery model, which means that their services are provided from locations outside the client's country, in this case, from their facilities in Durban, South Africa. This approach enables the company to leverage cost efficiencies while maintaining high service quality, ensuring that they can meet the needs of clients across different international markets.
How many employees and/or seats does
Bespoke
have?
Bespoke has a workforce that ranges from 201 to 500 employees. This size allows them to maintain a balance between providing personalized service and scaling their operations to meet client demands effectively.
Can
Bespoke
be considered a good service provider for startups?
Bespoke may not be the ideal service provider for startups due to its size and established service offerings which may be more suited for mid-sized to larger enterprises. Startups often require highly flexible and cost-effective solutions to accommodate their rapid growth and evolving needs, and while Bespoke does provide excellent customer service solutions, their offshore delivery model may present challenges in terms of quick adaptability and close engagement that startups typically seek.
Can
Bespoke
be considered a good service provider for SMBs?
Bespoke is well-positioned to support small and medium businesses (SMBs) with its comprehensive service offerings in customer experience and contact center solutions. The company's expertise in various industries allows them to provide tailored support that can help SMBs enhance their customer engagement and operational efficiency. Additionally, their offshore delivery model can offer cost-effective solutions, making them a viable partner for SMBs looking to scale their customer service capabilities.
Can
Bespoke
be considered a good service provider for enterprises?
Bespoke is a suitable provider for enterprises and large companies due to its robust operational infrastructure and extensive industry expertise. The company's commitment to employee development and tailored service solutions ensures high reliability and consistency in service delivery. Furthermore, their offshore model enables them to handle large volumes of customer interactions, making them a dependable partner for enterprises that require sophisticated and scalable customer service solutions.
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