Bernard Bpo
Customer Experience and Contact Center
Bernard BPO is a well-established outsourcing firm that provides customer experience and contact center solutions for telecommunications and media, known for its extensive global infrastructure and expertise in billing systems.
Size
201-500
Private
10m-50m
Mission
About
Bernard BPO offers customer experience and contact center solutions along with back-office operations for clients in telecommunications and media. The company operates using an onshore, nearshore, and offshore delivery model and supports small to medium-sized businesses.
It is recognized for its significant workforce and revenue generation, with a strong focus on delivering tailored solutions that enhance customer satisfaction and operational efficiency.
Services
Bernard BPO provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, billing and invoicing, and CX consulting. These services cover various channels and are tailored to support client needs in enhancing customer engagement and operational speed.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Billing & Invoicing
CX Consulting & Journey Mapping
Process Assessment & Transition Management
Industries Served
The company serves clients in telecommunications and media. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements and technology platforms such as Amdocs, Convergys, and CSG.
Unique Stregths
Bernard BPO is known for its extensive global infrastructure and a significant workforce, offering clients flexible delivery options and operational scalability. Its approach includes leveraging technology to enhance service quality and efficiency, ensuring consistent performance across its call centers.
Delivery Footprint
Headquartered in Jacksonville, Florida, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across multiple countries, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Bernard Bpo
?
Bernard BPO specializes in delivering customer experience and contact center solutions, complemented by a range of back-office operations. Their primary offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, billing and invoicing services, as well as CX consulting and journey mapping. This diverse portfolio of services is designed to enhance client engagement and streamline operational efficiency across various communication channels.
What additional services does
Bernard Bpo
provide?
When was
Bernard Bpo
founded?
Established in 1989, Bernard BPO has been providing exceptional services for over 35 years. Since its inception, the company has grown significantly, focusing on delivering tailored customer experience solutions primarily within the telecommunications and media sectors.
What industry verticals does
Bernard Bpo
serve?
Bernard BPO primarily serves clients in the Telecommunications & Media industries. Their expertise in these sectors allows them to address the specific needs and challenges faced by businesses operating within these dynamic fields.
What delivery model does
Bernard Bpo
offer?
Bernard BPO employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore delivery refers to operations conducted within the same country as the client, nearshore entails services provided in neighboring countries, and offshore involves operations located in distant countries. This flexible approach enables Bernard BPO to cater to diverse client needs while optimizing cost efficiency and service quality.
How many employees and/or seats does
Bernard Bpo
have?
Bernard BPO has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a robust operational capability while ensuring personalized attention to each client, striking a balance between scalability and individualized service.
Can
Bernard Bpo
be considered a good service provider for startups?
Besa Consulting can be a valuable service provider for startups, particularly due to its flexible delivery model and personalized approach. Startups often require tailored solutions to navigate their unique challenges, and Besa Consulting's commitment to customizing its services allows it to effectively support these emerging businesses in optimizing their human capital from the ground up. The company's experience in various sectors further enhances its ability to provide relevant insights and solutions that align with the dynamic needs of startups.
Can
Bernard Bpo
be considered a good service provider for SMBs?
Bernard BPO is particularly well-suited for small and medium businesses (SMBs) due to its extensive service portfolio and flexible delivery model. The company has a proven track record of supporting SMBs in enhancing customer engagement, which is crucial for growth in competitive markets. Their tailored solutions are designed to meet the unique challenges faced by smaller organizations, making them a strategic partner for businesses looking to scale.
Can
Bernard Bpo
be considered a good service provider for enterprises?
While Bernard BPO has the capabilities to support larger enterprises, their primary focus is on small to medium-sized businesses. Their extensive experience in the telecommunications and media sectors provides a strong foundation for delivering reliable services. However, larger organizations may find that they require more advanced features and scalability options that specialized providers can offer.
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