Bennett
Customer Experience and Contact Center
Bennett Communication Solutions is a longstanding company that provides customer experience and contact center services for healthcare and life sciences, known for its commitment to professionalism and reliability since 1947.
Size
11-50
Private
under-1m
Mission
To provide the highest quality service in the communications industry.
About
Bennett Communication Solutions offers customer experience and contact center services along with call center and live answering solutions for clients in healthcare and life sciences. The company operates using an onshore model and supports businesses of all sizes from sole proprietors to Fortune 500 companies.
It is recognized for its dedication to quality service, with a team of professionally trained local receptionists ensuring seamless communication and customer satisfaction.
Services
Bennett Communication Solutions provides customer experience and contact center services supported by call center and live answering solutions. These services cover inbound customer support and outbound telesales, tailored to support businesses in maintaining professional communication with their clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting a diverse range of clients, including sole proprietors and large corporations, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Bennett Communication Solutions is known for its persistence in professionalism, offering clients a reliable and local presence. Its approach includes providing free 7-day trials and a commitment to customer service, which helps deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Flint, Michigan, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a local environment to ensure rapid setup and effective communication.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Bennett
?
Bennett Communication Solutions specializes in providing customer experience and contact center services, focusing primarily on inbound customer support and outbound telesales. Their offerings are designed to enhance communication efficiency and client satisfaction, ensuring that businesses can maintain a professional presence with their customers.
What additional services does
Bennett
provide?
When was
Bennett
founded?
Bennett was established in 1947, making it a company with over 76 years of experience in the communications industry. This longevity reflects its stability and commitment to quality service throughout decades of evolving market demands.
What industry verticals does
Bennett
serve?
Bennett serves clients in the Healthcare & Life Sciences and Non-Profit & NGOs sectors. Their dedication to these industries allows them to tailor their services to meet specific needs and challenges faced by organizations in these fields.
What delivery model does
Bennett
offer?
Bennett operates using an onshore delivery model, which means that their services are provided from within the United States. This approach allows for closer communication and collaboration with clients, ensuring quicker response times and a more personalized service experience.
How many employees and/or seats does
Bennett
have?
Bennett has a workforce of between 11 and 50 employees. This size enables them to maintain a dedicated and professional team, ensuring that each client receives personalized attention and quality service.
Can
Bennett
be considered a good service provider for startups?
Bennett can be a suitable service provider for startups, particularly those in the healthcare and non-profit sectors. Their focus on customer experience and flexible service offerings, such as inbound support and outbound telesales, can help emerging businesses establish effective communication channels with their customers right from the outset.
Can
Bennett
be considered a good service provider for SMBs?
For small and medium businesses, Bennett presents a compelling option due to its scalability and tailored services. Their commitment to high-quality customer support and their experience in serving diverse business sizes allows SMBs to benefit from professional communication solutions that can grow alongside their operations.
Can
Bennett
be considered a good service provider for enterprises?
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