Benefit Partner Gmbh
Customer Experience and Contact Center
Xeleo is an international call center that provides customer experience and contact center solutions for the telecommunications industry, known for its well-trained agents and real-time troubleshooting capabilities.
Size
Private
Mission
About
Xeleo offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, and technical support for clients in the telecommunications sector. The company operates using an onshore and nearshore model and supports clients across Europe.
It is recognized for its focus on enhancing customer satisfaction, with a dedicated team that utilizes advanced tools for effective dispute resolution.
Services
Xeleo provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, and technical support. These services cover both inbound and outbound call center operations and are tailored to support customer inquiries and sales assistance, ensuring a seamless customer journey.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Industries Served
The company serves clients in the telecommunications industry. It has experience supporting telecom providers with services aligned to industry-specific requirements and technology platforms, enhancing customer engagement and satisfaction.
Unique Stregths
Xeleo is known for its well-trained agents equipped with real-time troubleshooting tools, offering clients a high level of service quality. Its approach includes a commitment to resolving customer disputes effectively, which helps deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Austria, the company operates using an onshore and nearshore delivery model. It serves clients across Europe, with teams working in dedicated environments to meet the specific needs of its clients.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Benefit Partner Gmbh
?
Benefit Partner Gmbh specializes in delivering customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, as well as technical support at Tier 1 and Tier 2 levels. These services are designed to address both customer inquiries and sales needs, ensuring a smooth and effective customer journey.
What additional services does
Benefit Partner Gmbh
provide?
When was
Benefit Partner Gmbh
founded?
What industry verticals does
Benefit Partner Gmbh
serve?
Benefit Partner Gmbh primarily serves the telecommunications and media sectors. Their expertise in this industry enables them to cater to the specific requirements of telecom providers, enhancing customer engagement and satisfaction through tailored solutions.
What delivery model does
Benefit Partner Gmbh
offer?
Benefit Partner Gmbh employs both onshore and nearshore delivery models. Onshore delivery refers to operations conducted within the same country as the client, ensuring proximity and cultural alignment, while nearshore delivery involves partnering with teams in neighboring countries to leverage cost efficiencies and maintain quality service. This flexible approach allows the company to effectively meet the diverse needs of its clients across Europe.
How many employees and/or seats does
Benefit Partner Gmbh
have?
Can
Benefit Partner Gmbh
be considered a good service provider for startups?
While Beonit primarily focuses on music performance and event management, startups may find its services beneficial depending on their specific needs within the entertainment and media sectors. However, given the company's traditional service delivery model and established reputation, it may be better suited for businesses looking for a more customized and artistic approach rather than those seeking rapid scalability or tech-driven solutions.
Can
Benefit Partner Gmbh
be considered a good service provider for SMBs?
Benefit Partner Gmbh is well-positioned to support small and medium-sized businesses, especially in the telecommunications industry. Their flexible service offerings, including inbound customer support and outbound telesales, can help SMBs enhance customer engagement and drive growth. The company's experience in managing customer interactions allows them to scale their solutions according to the unique demands of growing businesses.
Can
Benefit Partner Gmbh
be considered a good service provider for enterprises?
Benefit Partner Gmbh is a strong candidate for enterprises and large companies, particularly within the telecom sector. Their ability to provide a wide range of customer experience solutions, combined with their onshore and nearshore delivery models, ensures reliability and efficiency at scale. The company's commitment to high service quality and effective dispute resolution makes them a valuable partner for large organizations seeking to enhance customer satisfaction.
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