Bendigo Marketing
Customer Experience and Contact Center
Bendigo Marketing is a leading BPO company that provides customer experience and contact center solutions for various industries, known for its client-centric approach and innovative methodologies.
Size
over-10K
Private
Mission
To empower businesses through seamless outsourcing and innovative IT and cybersecurity solutions.
About
Bendigo Marketing offers customer experience and contact center solutions along with IT infrastructure and managed services for clients across multiple industries. The company operates using an onshore model and supports small and medium-sized businesses.
It is recognized for its commitment to quality outsourcing services, with a focus on delivering tailored solutions that empower clients in the digital economy.
Services
Bendigo Marketing provides customer experience and contact center solutions, supported by IT infrastructure and managed services. These services include inbound customer support, outbound telesales and retention, and customer and marketing analytics. Each solution is customized to meet the specific needs of clients, ensuring optimal results in their outsourcing efforts.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Industries Served
The company serves clients in advertising and marketing, business services, financial and payments, government, healthcare and medical, IT, legal and compliance, real estate, transportation and logistics, and travel and lifestyle. It has experience supporting small and medium-sized businesses with services aligned to diverse industry requirements.
Unique Stregths
Bendigo Marketing is known for its client-centric approach, offering clients reliable, disciplined, and innovative outsourcing solutions. Its methodology integrates advanced technologies and flexible practices, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Petaling Jaya, Malaysia, the company operates using an onshore delivery model. It serves clients primarily within Malaysia, with a focus on providing world-class outsourcing services locally.
Certifications
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Verticals
No items found.
Clients
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What's the main service provided by
Bendigo Marketing
?
Bendigo Marketing specializes in providing customer experience and contact center solutions. Their service offerings encompass inbound customer support, outbound telesales and retention, as well as customer and marketing analytics. This comprehensive approach ensures that clients receive tailored outsourcing solutions that enhance their operational effectiveness and customer engagement.
What additional services does
Bendigo Marketing
provide?
In addition to their core offerings in customer experience and contact center solutions, Bendigo Marketing also provides IT infrastructure and managed services, as well as HR recruitment and payroll solutions. This expanded service portfolio allows them to support clients with diverse operational needs beyond just customer engagement.
When was
Bendigo Marketing
founded?
What industry verticals does
Bendigo Marketing
serve?
What delivery model does
Bendigo Marketing
offer?
Bendigo Marketing employs an onshore delivery model, which means that their services are provided from within the client's country, specifically Malaysia. This approach facilitates closer collaboration and communication between the service provider and clients, ensuring that the services meet local market needs effectively and efficiently.
How many employees and/or seats does
Bendigo Marketing
have?
Bendigo Marketing boasts a workforce of over 10,000 employees. This substantial team enables the company to handle a wide range of client requirements and maintain high service standards across various industries.
Can
Bendigo Marketing
be considered a good service provider for startups?
Can
Bendigo Marketing
be considered a good service provider for SMBs?
Bendigo Marketing is particularly well-suited for small and medium-sized businesses. With a strong focus on delivering customized solutions and a substantial workforce, the company can offer scalable services that adapt to the evolving needs of SMBs. Their client-centric approach ensures that these businesses receive the attention and quality of service necessary to thrive in competitive markets.
Can
Bendigo Marketing
be considered a good service provider for enterprises?
While Bendigo Marketing primarily caters to small and medium-sized businesses, its robust service capabilities and large workforce may appeal to enterprises seeking reliable outsourcing solutions. The company's commitment to quality and innovative practices positions it as a competent partner for larger organizations looking for tailored outsourcing services, especially within the Malaysian market.
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