Beholdermx
Customer Experience and Contact Center
Beholder is a pioneering technology company that provides customer experience and contact center solutions for the gaming, insurance, and healthcare sectors, known for its advanced AI-driven mineral exploration tools.
Size
1-10
Private
Mission
To accelerate the extraction of critical raw materials essential for a sustainable, zero-carbon economy.
About
Beholder offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in gaming, insurance, and healthcare. The company operates using a nearshore model and supports businesses primarily in North America.
It is recognized for its innovative AI technology, with a commitment to enhancing the efficiency of mineral exploration and supporting the global green transition.
Services
Beholder provides customer experience and contact center solutions, supported by back-office operations and IT infrastructure services. These services include inbound customer support, technical support (Tier 1/2), and outbound telesales & retention, tailored to support client needs in the mining and sustainability sectors.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Industries Served
The company serves clients in gaming, insurance, and healthcare. It has experience supporting various stakeholders in these industries with services aligned to specific requirements and technology platforms.
Unique Stregths
Beholder is known for its advanced AI-driven solutions, offering clients enhanced accuracy in mineral exploration. Its approach includes delivering customized reports and sophisticated tools that help ensure a reliable supply of critical raw materials for a sustainable economy.
Delivery Footprint
Headquartered in Mexico, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Beholdermx
?
Beholdermx specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass various services, including inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as outbound telesales and retention strategies. This comprehensive service portfolio is designed to cater to the unique needs of their clients, primarily in the gaming, insurance, and healthcare sectors.
What additional services does
Beholdermx
provide?
When was
Beholdermx
founded?
Beholdermx was established in 2015, marking nearly a decade of operation in the business process outsourcing sector. Since its inception, the company has focused on providing innovative solutions that enhance customer engagement and operational efficiency.
What industry verticals does
Beholdermx
serve?
Beholdermx operates primarily within the gaming and entertainment, insurance, and healthcare & life sciences industries. This diverse industry focus enables the company to tailor its services to meet the specific demands and challenges faced by clients in these sectors.
What delivery model does
Beholdermx
offer?
Beholdermx employs a nearshore delivery model, which allows them to serve clients predominantly in North America. This approach combines the advantages of geographical proximity with the ability to provide cost-effective and efficient services. Nearshore operations facilitate better communication and collaboration, as teams are located within similar time zones, enhancing overall customer experience.
How many employees and/or seats does
Beholdermx
have?
Beholdermx has a small team, comprising between 1 and 10 employees. This size allows for personalized service and a close-knit working environment, enabling the company to be agile and responsive to client needs.
Can
Beholdermx
be considered a good service provider for startups?
Belancer Com can be a suitable service provider for startups, especially those looking for tailored digital solutions in software engineering and web development. Their small size allows for flexibility and personalized attention, which can be beneficial for new businesses navigating the complexities of digital transformation.
Can
Beholdermx
be considered a good service provider for SMBs?
Beholdermx is well-positioned to support small and medium-sized businesses (SMBs) due to its flexible service offerings and nearshore model. The company's ability to provide comprehensive customer support and technical assistance can help SMBs enhance their customer engagement strategies while maintaining cost efficiency. Their focus on providing tailored solutions makes them a valuable partner for growing enterprises seeking reliable and scalable services.
Can
Beholdermx
be considered a good service provider for enterprises?
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