Bdo Esnad
Customer Experience and Contact Center
BDO Esnad is a leading BPO service provider that provides customer experience and contact center solutions for the government and public sector, known for its affiliation with the BDO International network and commitment to client satisfaction.
Size
501-1K
Private
1m-10m
Mission
To provide highly customized and flexible outsourcing solutions that prioritize client satisfaction and quality service.
About
BDO Esnad offers customer experience and contact center solutions along with back-office operations for clients in the government and public sector. The company operates using an offshore model and supports organizations globally.
It is recognized for its customized outsourcing solutions, with a focus on cost reduction and performance improvement through dedicated and experienced teams.
Services
BDO Esnad provides customer experience and contact center solutions, supported by back-office operations. These services include inbound customer support, outbound telesales, technical support, live chat, email support, and CX consulting. Each solution is designed to enhance client performance and reduce operational costs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in the government and public sector. It has experience supporting various organizations with services aligned to their specific operational needs and technology platforms.
Unique Stregths
BDO Esnad is known for its client-first approach and commitment to transparency, offering clients tailored solutions that prioritize satisfaction. Its operational practices emphasize quality service and continuous improvement, ensuring that clients receive consistent support.
Delivery Footprint
Headquartered in Cairo, Egypt, the company operates using an offshore delivery model. It serves clients across various regions, with teams dedicated to providing high-quality customer support and back-office services.
Certifications
No items found.
Verticals
Government & Public Sector
Clients
No items found.
What's the main service provided by
Bdo Esnad
?
BDO Esnad specializes in customer experience and contact center solutions, offering a comprehensive range of services designed to enhance client satisfaction. Their offerings include inbound customer support, outbound telesales, technical support at both Tier 1 and Tier 2 levels, as well as live chat and messaging support. Additionally, they provide email support, CX consulting, journey mapping, and quality assurance and monitoring, all tailored to meet the specific needs of their clients.
What additional services does
Bdo Esnad
provide?
In addition to their core customer experience and contact center solutions, BDO Esnad also offers HR recruitment and payroll services. This expanded portfolio enables them to support their clients not only with customer-facing operations but also with essential back-office functions that contribute to overall organizational efficiency.
When was
Bdo Esnad
founded?
BDO Esnad was established in 2008, marking its entry into the outsourcing industry. With over 15 years of experience as of 2024, the company has grown significantly, evolving its services to meet the changing demands of its clientele in the customer experience and contact center sectors.
What industry verticals does
Bdo Esnad
serve?
BDO Esnad primarily serves the Government & Public Sector. This focus allows the company to tailor its services effectively to meet the unique operational requirements and compliance standards relevant to public sector organizations.
What delivery model does
Bdo Esnad
offer?
BDO Esnad operates on an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach allows them to leverage cost efficiencies while maintaining high-quality service delivery. By utilizing skilled teams based in Cairo, Egypt, they can offer comprehensive support to organizations around the globe.
How many employees and/or seats does
Bdo Esnad
have?
BDO Esnad has a workforce size ranging between 501 and 1,000 employees. This scale allows the company to manage a diverse portfolio of clients and services, ensuring they can provide dedicated support and maintain quality standards across their operations.
Can
Bdo Esnad
be considered a good service provider for startups?
Bdo Solutions can be a suitable service provider for startups, particularly those in need of robust financial management and accounting support. With their extensive service offerings, they can help new businesses establish sound financial practices and navigate the complexities of tax compliance and payroll processing, essential for laying a strong foundation.
Can
Bdo Esnad
be considered a good service provider for SMBs?
BDO Esnad can be a suitable service provider for small and medium businesses (SMBs) due to its flexible and customizable service offerings. With their focus on cost reduction and operational efficiency, SMBs can benefit from tailored solutions that adapt to their growth needs without the burden of extensive overhead. The company's offshore delivery model further enhances affordability, making it an attractive option for smaller enterprises looking to improve their customer experience.
Can
Bdo Esnad
be considered a good service provider for enterprises?
While BDO Esnad's services are well-suited for the Government & Public Sector, their structured approach and experienced workforce make them a reliable partner for enterprises and larger organizations as well. Their commitment to quality service and client satisfaction, combined with a variety of support options, positions them as a capable provider for complex operational needs. However, enterprises should assess their specific requirements to ensure alignment with BDO Esnad's service offerings.
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