BBL Outsourcing
Customer Experience and Contact Center
BBL Outsourcing is a family-owned boutique BPO company that provides customer experience and contact center services for professional firms, known for its personalized recruiting approach.
Size
11-50
Private
Mission
To help businesses grow by providing outsourced workforce solutions that enable remote service delivery.
About
BBL Outsourcing offers customer experience and contact center services along with back-office operations for clients in legal, healthcare, and consumer services. The company operates using a nearshore model and supports small to medium-sized businesses.
It is recognized for its tailored recruiting process, ensuring clients receive dedicated teams that enhance operational efficiency and reduce costs.
Services
BBL Outsourcing provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and social media customer care. These services cover various channels and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Sales Chat & Live Demonstrations
Customer & Marketing Analytics
Legal Process Outsourcing (LPO)
Industries Served
The company serves clients in legal, healthcare, telecommunications, and consumer services. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
BBL Outsourcing is known for its family-owned culture and personalized recruiting approach, offering clients dedicated teams that allow them to focus on their core business functions. Its approach includes a commitment to delivering flexible and reliable outsourcing solutions, ensuring consistency and quality in service delivery.
Delivery Footprint
Headquartered in Tustin, California, the company operates using a nearshore delivery model. It serves clients primarily in North America, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
BBL Outsourcing
?
BBL Outsourcing specializes in delivering comprehensive customer experience and contact center solutions. Their main services include inbound customer support, outbound telesales and retention, social media customer care, sales chat and live demonstrations, and customer and marketing analytics. Additionally, they offer legal process outsourcing (LPO), ensuring a robust support system tailored to meet diverse client needs and enhance operational efficiency.
What additional services does
BBL Outsourcing
provide?
In addition to their primary focus on customer experience and contact center services, BBL Outsourcing also provides back-office operations. This expansion of services allows them to support clients with additional operational needs, enhancing overall efficiency and effectiveness in service delivery.
When was
BBL Outsourcing
founded?
Founded in 2008, BBL Outsourcing has been in operation for 16 years as of 2024. Established with the aim of providing effective outsourced workforce solutions, the company has steadily grown and adapted to the evolving needs of its clients, particularly in customer service and back-office operations.
What industry verticals does
BBL Outsourcing
serve?
BBL Outsourcing serves a variety of industries, focusing on Healthcare & Life Sciences, Telecommunications & Media, Travel, and Hospitality & Leisure. This diverse industry experience allows them to tailor their services to meet the specific needs of clients across different sectors.
What delivery model does
BBL Outsourcing
offer?
BBL Outsourcing employs a nearshore delivery model, which means they provide services from a location close to the primary market, in this case, North America. This approach enables them to maintain effective communication and operational efficiency while leveraging cost-effective resources. Their teams work remotely, ensuring flexibility and responsiveness to client needs.
How many employees and/or seats does
BBL Outsourcing
have?
BBL Outsourcing has a workforce size ranging between 11 to 50 employees. This small to medium-sized team structure allows for a more personalized approach to client service, fostering strong relationships and dedicated support.
Can
BBL Outsourcing
be considered a good service provider for startups?
Can
BBL Outsourcing
be considered a good service provider for SMBs?
BBL Outsourcing is well-suited for small and medium-sized businesses. Their tailored services and nearshore delivery model allow these businesses to enhance customer satisfaction while maintaining cost efficiency. By providing dedicated teams, BBL enables SMBs to focus on core business functions and drive growth without the overhead associated with larger service providers.
Can
BBL Outsourcing
be considered a good service provider for enterprises?
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