BBC Global
Customer Experience and Contact Center
snapscale is a business process outsourcing firm that provides customer experience and contact center solutions for retail, financial services, technology, and healthcare, known for its HIPAA-compliant services and scalable staffing approach.
Size
51-200
Private
Mission
To help businesses accelerate growth by expanding expertise, augmenting resources, and offloading operational burdens while ensuring high-quality customer satisfaction and data security.
About
snapscale offers customer experience and contact center solutions along with software engineering, IT infrastructure, and marketing operations for clients in retail, financial services, technology, and healthcare. The company operates using a global 24/7 delivery model and supports small and medium-sized businesses.
It is recognized for its concierge-style service and commitment to data security, with a focus on helping clients efficiently scale their operations and enhance customer satisfaction.
Services
snapscale provides customer experience and contact center solutions, supported by software engineering, IT infrastructure, and marketing operations. These services include inbound customer support, technical support, social media care, and email support, delivered across multiple channels to meet diverse client needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Campaign Management
Customer & Marketing Analytics
Industries Served
The company serves clients in retail, financial services, technology, and healthcare. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
snapscale is known for its HIPAA-compliant services and scalable staffing solutions, offering clients a flexible approach to outsourcing. Its commitment to high-quality customer satisfaction and data security ensures consistent service delivery across all operations.
Delivery Footprint
Headquartered in Scotch Plains, New Jersey, the company operates using a global 24/7 delivery model. It serves clients across the United States, India, and the Philippines, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Technology & SaaS
Healthcare & Life Sciences
Clients
Avanze Corp
Merchants Bank
Quick Access Capital
What's the main service provided by
BBC Global
?
BBC Global specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a range of sub-services such as inbound customer support, technical support at both Tier 1 and Tier 2 levels, social media customer care, live chat and messaging support, email assistance, campaign management, and customer and marketing analytics. This diverse portfolio ensures they can meet the varied needs of their clients effectively.
What additional services does
BBC Global
provide?
In addition to their primary customer experience and contact center solutions, BBC Global offers a variety of other services that enhance their value proposition. These include software engineering and product development, IT infrastructure and managed services, and marketing operations. This diverse service portfolio allows them to support clients across multiple facets of their business operations, ensuring comprehensive solutions tailored to specific requirements.
When was
BBC Global
founded?
Founded in 2017, BBC Global has been in operation for approximately 7 years. This relatively young company has quickly established itself in the business process outsourcing sector, focusing on delivering high-quality services that cater to the evolving needs of their clients.
What industry verticals does
BBC Global
serve?
BBC Global serves a variety of industries, including Retail & e-Commerce, Banking & Financial Services, Technology & SaaS, and Healthcare & Life Sciences. This broad spectrum allows them to leverage industry-specific expertise and deliver tailored solutions that meet the unique challenges of each sector.
What delivery model does
BBC Global
offer?
BBC Global employs a versatile delivery model that encompasses onshore, nearshore, and offshore operations. Onshore refers to services provided within the same country as the client, ensuring proximity and ease of communication. Nearshore services are delivered from neighboring countries, which can offer cost efficiency while maintaining similar time zones. Offshore operations involve delivering services from distant locations, often to capitalize on cost advantages and specialized skills, allowing BBC Global to provide flexible and scalable solutions to their clients.
How many employees and/or seats does
BBC Global
have?
BBC Global has a workforce ranging from 51 to 200 employees, indicating a small to medium-sized team. This size allows for personalized service and agility, enabling the company to adapt quickly to client needs while maintaining a strong focus on quality and customer satisfaction.
Can
BBC Global
be considered a good service provider for startups?
Can
BBC Global
be considered a good service provider for SMBs?
Can
BBC Global
be considered a good service provider for enterprises?
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