The Bangladesh Association of Call Center and Outsourcing (BACCO) primarily focuses on enhancing customer experiences through comprehensive contact center services. In addition to this core offering, BACCO also provides back-office operations, which are essential in supporting and streamlining business processes for their clients. Their services are designed to meet the evolving needs of both local and international markets, ensuring a high level of customer satisfaction.

In addition to its primary focus on customer experience and contact center services, BACCO also excels in providing back-office operations. These additional services are crucial for businesses looking to enhance their operational efficiency by outsourcing routine tasks, thereby allowing them to concentrate on their core competencies and strategic initiatives.

The Bangladesh Association of Call Center and Outsourcing (BACCO) was established in 2009, marking over 14 years of operation in the BPO industry. Since its inception, BACCO has played a pivotal role in advocating for the sector, contributing to significant job creation and fostering a competitive environment for businesses within Bangladesh.

BACCO utilizes a versatile delivery model that includes onshore, offshore, and nearshore services. Onshore delivery refers to services provided within the same country, offering local support and ease of communication. Offshore services are those conducted from a different country, often to leverage cost advantages or specialized skills. Nearshore services are provided from a neighboring country, which can facilitate closer collaboration while still benefiting from cost efficiencies. This flexible approach allows BACCO to cater to a diverse clientele effectively.

BACCO has a workforce ranging from 51 to 200 employees, which positions it as a mid-sized player in the BPO sector. This size allows BACCO to maintain a personal touch in its services while also having the capacity to handle significant projects and client demands, ensuring quality and efficiency in its operations.

BACCO emerges as a strong service provider for small and medium businesses (SMBs). Its flexible delivery models and comprehensive service offerings make it well-suited to support the growth of SMBs. By providing tailored solutions that address the unique challenges faced by smaller enterprises, BACCO helps these businesses enhance their operational efficiency and customer engagement, thereby fostering sustainable growth.

For enterprises and large companies, BACCO can be a reliable service provider given its established presence in the industry and expertise in customer experience management. However, enterprises looking for extensive scalability and specialized services may need to evaluate how BACCO's mid-sized structure aligns with their larger operational requirements. Overall, BACCO's commitment to enhancing the BPO landscape in Bangladesh makes it a competent partner for larger organizations seeking to optimize their service delivery.