Balboa Digital
Customer Experience and Contact Center
Balboa Digital is a flexible custom call center and BPO services provider that provides customer experience and contact center solutions for education, finance, and automotive sectors, known for its advanced technology integration and experienced team.
Size
51-200
Private
1m-10m
Mission
About
Balboa Digital offers customer experience and contact center solutions along with inbound and outbound call management, chat, and email services for clients in education, finance, and automotive industries. The company operates using a hybrid delivery model and supports clients across the USA and the Philippines.
It is recognized for its high-quality, affordable services, with a dedicated team of over 149 professionals ensuring 365-day coverage and exceptional customer service.
Services
Balboa Digital provides customer experience and contact center solutions supported by inbound and outbound call management, chat, and email services. These services cover various communication channels and are tailored to support client needs in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Lead Research & List Building
Quality Assurance & Monitoring
Change Management & Training
Market & Competitive Intelligence
Data Collection & Survey Programming
Industries Served
The company serves clients in education, finance, automotive, and other key sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and effective communication through advanced technologies.
Unique Stregths
Balboa Digital is known for its flexibility and commitment to quality service, offering clients cost-effective solutions that enhance customer satisfaction. Its approach includes leveraging advanced technology and a skilled workforce, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in La Verne, California, the company operates using a hybrid delivery model. It serves clients across the USA and the Philippines, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Education & EdTech
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Government & Public Sector
Clients
No items found.
What's the main service provided by
Balboa Digital
?
Balboa Digital specializes in providing comprehensive customer experience and contact center solutions. Their services encompass both inbound and outbound call management, as well as chat and email support. Additionally, they offer various sub-services such as lead research and list building, quality assurance and monitoring, training and change management, and data collection. This diverse range of services ensures that they can effectively address the unique needs of their clients across different communication channels.
What additional services does
Balboa Digital
provide?
When was
Balboa Digital
founded?
Balboa Digital was established in 2010, marking over 13 years in the business as of 2024. Since its inception, the company has focused on delivering high-quality customer experience solutions, leveraging advanced technology and a skilled workforce to meet the demands of various industries.
What industry verticals does
Balboa Digital
serve?
Balboa Digital serves a variety of key industries, specifically focusing on Education & EdTech, Healthcare & Life Sciences, Insurance, Banking & Financial Services, and Government & Public Sector. This diverse industry focus enables them to tailor their services to meet the specific needs and challenges faced by clients in these sectors.
What delivery model does
Balboa Digital
offer?
Balboa Digital employs a hybrid delivery model, which combines onshore, offshore, and nearshore capabilities to best serve their clients. Onshore refers to services provided within the same country as the client, while offshore services are delivered from a different country, often to leverage cost advantages. The hybrid approach allows Balboa Digital to adapt to client requirements and optimize resources effectively, ensuring high-quality service delivery.
How many employees and/or seats does
Balboa Digital
have?
Balboa Digital employs between 51 and 200 professionals, reflecting a medium-sized workforce. This size allows them to maintain a dedicated team that can provide personalized service while also being nimble enough to adapt to the varying demands of their clients.
Can
Balboa Digital
be considered a good service provider for startups?
Balboa Digital can be a suitable service provider for startups, particularly because of its cost-effective solutions and flexibility in service offerings. Their diverse range of customer support services can help startups effectively manage customer interactions and enhance their customer experience right from the beginning. With a dedicated team and a commitment to quality, Balboa Digital can provide the necessary support that startups typically require to grow and establish themselves in competitive markets.
Can
Balboa Digital
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Balboa Digital presents a strong service option due to its scalable solutions and experience across various industries. The company's hybrid delivery model allows SMBs to access high-quality customer support without the burden of extensive infrastructure costs. The flexibility in service offerings ensures that SMBs can tailor their customer experience strategies as they grow, making Balboa Digital a valuable partner in their expansion efforts.
Can
Balboa Digital
be considered a good service provider for enterprises?
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