Back Office Betties
Back-Office Operations
Back Office Betties is a virtual receptionist service that provides back-office operations for the legal industry, known for its specialized training and personalized service.
Size
Private
Mission
To provide exceptional customer service and support for law firms to thrive.
About
Back Office Betties offers back-office operations along with call answering and appointment scheduling for clients in the legal industry. The company operates using an onshore model and supports small to midsize law firms across North America.
It is recognized for its custom training for virtual receptionists, with small team sizes that ensure personalized service and a deep understanding of each client's needs.
Services
Back Office Betties provides back-office operations supported by call answering and appointment scheduling. These services cover inbound customer support and legal intakes, tailored to support the unique needs of law firms.
Capabilities
Inbound Customer Support
Legal Process Outsourcing (LPO)
Document Indexing & Digitisation
Multi-function Service Desk
Industries Served
The company serves clients in the legal industry. It has experience supporting small to midsize law firms with services aligned to industry-specific requirements and technology platforms such as common legal CRMs and practice management systems.
Unique Stregths
Back Office Betties is known for its specialized training and small team sizes, offering clients personalized service and a deep understanding of their operations. Its approach includes custom training for each virtual receptionist, ensuring that they are well-versed in the specific needs and procedures of the law firms they support.
Delivery Footprint
Headquartered in Scottsdale, Arizona, the company operates using an onshore delivery model. It serves clients across North America, with teams working remotely from various states including Arizona, California, Florida, and Texas.
Certifications
No items found.
Verticals
Government & Public Sector
Clients
No items found.
What's the main service provided by
Back Office Betties
?
Back Office Betties specializes in providing comprehensive back-office operations tailored specifically for the legal sector. Their offerings include essential services such as inbound customer support, legal process outsourcing (LPO), document indexing and digitization, as well as a multifunction service desk. With a strong emphasis on supporting law firms, they ensure that each service is aligned with the unique demands of the legal industry.
What additional services does
Back Office Betties
provide?
When was
Back Office Betties
founded?
Back Office Betties was established in 2014, marking nearly a decade of dedication to enhancing operational efficiencies for law firms. Since its inception, the company has focused on delivering specialized back-office support, catering primarily to the needs of its clients in the legal sector.
What industry verticals does
Back Office Betties
serve?
Back Office Betties serves clients primarily in the Government & Public Sector, with a particular focus on the legal industry. Their expertise lies in supporting small to midsize law firms, providing them with the necessary operational capabilities to thrive in a competitive environment.
What delivery model does
Back Office Betties
offer?
Back Office Betties employs an onshore delivery model, meaning that their services are provided from within the United States rather than being outsourced to offshore locations. This approach allows for closer collaboration and communication between the company and its clients, ensuring a more personalized and effective service experience.
How many employees and/or seats does
Back Office Betties
have?
Can
Back Office Betties
be considered a good service provider for startups?
Can
Back Office Betties
be considered a good service provider for SMBs?
Back Office Betties is particularly well-suited for small and medium businesses, especially those within the legal sector. Their tailored services and specialized training for virtual receptionists allow them to adapt to the specific needs of smaller law firms, ensuring a high level of personalized support. The company’s focus on small team sizes enhances their ability to understand and respond to the unique operational challenges faced by SMBs, making them an ideal partner for growth and efficiency.
Can
Back Office Betties
be considered a good service provider for enterprises?
While Back Office Betties primarily targets small to midsize law firms, their commitment to exceptional service and operational excellence may also appeal to larger enterprises seeking reliable support in the legal field. However, larger organizations might find their service offerings more tailored to the needs of smaller firms, which could limit scalability for extensive enterprise requirements. Their recognition as a 'Great Place to Work' underscores their dedication to quality service, though enterprises may need to evaluate their specific needs against the company's focused service model.
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