B&F Call Center
Customer Experience and Contact Center
B&F Call Center Solutions is a U.S.-based provider that delivers customer experience and contact center services for banking, financial services, and technology sectors, known for its bilingual workforce and personalized support.
Size
1-10
Private
Mission
To provide personalized support for every client, recognizing that each business is unique and requires tailored solutions.
About
B&F Call Center Solutions offers customer experience and contact center services along with back-office operations for clients in banking, financial services, and technology. The company operates using an onshore and nearshore model and supports U.S.-based businesses.
It is recognized for its commitment to customer satisfaction, with a team of bilingual professionals dedicated to providing tailored solutions that meet unique business needs.
Services
B&F Call Center Solutions provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover various channels, including voice, chat, and email, and are tailored to support client needs across multiple industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Technical Support (Tier 1/2)
Appointment Setting
Lead Research & List Building
Customer & Marketing Analytics
Industries Served
The company serves clients in banking, financial services, and technology. It has experience supporting a diverse range of businesses, from financial institutions to global brands, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
B&F Call Center Solutions is known for its personalized support and ability to adapt quickly to client needs, offering scalable solutions that ensure high-quality service. Its approach includes leveraging advanced technology and a dedicated team, which helps deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in Alpharetta, Georgia, the company operates using an onshore and nearshore delivery model. It serves clients across the United States, with teams working in a hybrid environment to meet client demands efficiently.
Certifications
No items found.
Verticals
Banking & Financial Services
Technology & SaaS
Government & Public Sector
Clients
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What's the main service provided by
B&F Call Center
?
B&F Call Center specializes in delivering exceptional customer experience and contact center solutions, complemented by a variety of back-office operations. Their offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, technical support for both Tier 1 and Tier 2, appointment setting, lead research and list building, as well as customer and marketing analytics. This comprehensive service portfolio is designed to meet the diverse needs of their clients across multiple communication channels.
What additional services does
B&F Call Center
provide?
In addition to their primary offerings, B&F Call Center also provides back-office operations. This service extends the company's capabilities beyond customer interactions, helping clients streamline their internal processes and improve overall operational efficiency.
When was
B&F Call Center
founded?
Founded in 2009, B&F Call Center has been providing its services for over 14 years. Since its establishment, the company has focused on delivering personalized customer support, ensuring that each solution is tailored to the unique requirements of its clients.
What industry verticals does
B&F Call Center
serve?
B&F Call Center serves a diverse range of industries, including Banking & Financial Services, Technology & SaaS, and Government & Public Sector. This industry focus allows them to align their services with the specific needs and challenges faced by businesses in these sectors.
What delivery model does
B&F Call Center
offer?
B&F Call Center utilizes both onshore and nearshore delivery models to provide its services. Onshore delivery means that the support teams are located within the same country as the client, ensuring cultural alignment and ease of communication. Nearshore delivery involves teams that are situated in nearby countries, which can also offer cost-effective solutions while maintaining quality and efficiency.
How many employees and/or seats does
B&F Call Center
have?
B&F Call Center has a small team comprising between 1 and 10 employees. This compact workforce enables the company to offer highly personalized services, fostering close relationships with clients and allowing for tailored solutions.
Can
B&F Call Center
be considered a good service provider for startups?
B&F Call Center can be a suitable service provider for startups, especially those in need of personalized customer support solutions. With a focus on tailored services and a commitment to customer satisfaction, startups can benefit from the company's adaptability and the ability to scale services as their business grows. Given the company's small size, they can offer dedicated attention to new businesses, ensuring that their unique needs are met effectively.
Can
B&F Call Center
be considered a good service provider for SMBs?
B&F Call Center is well-positioned to support small and medium businesses (SMBs) looking for flexible and scalable solutions. Their extensive service offerings, including customer experience and back-office operations, allow SMBs to access a wide range of support without the need for large-scale infrastructure. The company's commitment to personalized and adaptable service makes it an attractive option for businesses aiming for growth while maintaining quality customer interactions.
Can
B&F Call Center
be considered a good service provider for enterprises?
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