B Contact Inc
Customer Experience and Contact Center
b-contact is a marketing automation and sales technology company that provides customer experience and contact center services for telecommunications, travel, hospitality, and technology sectors, known for its innovative software solutions and customer-centric approach.
Size
Private
Mission
To transform how businesses connect with their customers through personalized, timely, and efficient communication across multiple channels.
About
b-contact offers customer experience and contact center services along with sales and lead-generation services for clients in telecommunications, travel, hospitality, and technology. The company operates using an offshore model and supports businesses seeking to enhance customer engagement.
It is recognized for its comprehensive platform that integrates marketing and sales functions, with a focus on driving meaningful customer relationships and measurable sales success.
Services
b-contact provides customer experience and contact center services supported by sales and lead-generation services. These services include inbound customer support, outbound telesales and retention, email support, technical support, and appointment setting. Each solution is tailored to enhance customer engagement and streamline communication processes.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Lead Research & List Building
Technical Support (Tier 1/2)
Appointment Setting
Industries Served
The company serves clients in telecommunications, travel, hospitality, and technology sectors. It has experience supporting businesses that rely heavily on customer interaction and support functions, ensuring alignment with industry-specific requirements.
Unique Stregths
b-contact is known for its innovative marketing automation tools and customer-centric approach, offering clients a seamless workflow that drives growth. Its operational practices focus on efficiency and transparency, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in an offshore location, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
B Contact Inc
?
B Contact Inc specializes in delivering exceptional customer experience and contact center services, focusing on enhancing client interactions. Their diverse array of offerings includes inbound customer support, outbound telesales and retention, email support, technical support at both Tier 1 and Tier 2 levels, lead research, list building, and appointment setting. Each service is designed to optimize communication processes and improve customer engagement, ensuring businesses can effectively connect with their audiences.
What additional services does
B Contact Inc
provide?
When was
B Contact Inc
founded?
B Contact Inc was established in 2006, marking the beginning of its journey in the customer experience and contact center landscape. As of 2024, the company has been operational for 18 years, during which it has developed a strong foundation in providing tailored services to meet the needs of various industries.
What industry verticals does
B Contact Inc
serve?
B Contact Inc serves a variety of industries, particularly focusing on Telecommunications & Media, Travel, Hospitality & Leisure, and Technology & SaaS. This diverse industry engagement allows the company to cater to specific customer interaction needs and align its services with the unique requirements of each vertical.
What delivery model does
B Contact Inc
offer?
B Contact Inc operates using an offshore delivery model, which means that its services are provided from a location outside the client's primary market, in this case, the Philippines. This approach allows the company to leverage cost efficiencies while maintaining high-quality service delivery. By employing an offshore model, B Contact Inc can offer flexible and scalable solutions tailored to meet the diverse needs of its clients across various geographies.
How many employees and/or seats does
B Contact Inc
have?
Can
B Contact Inc
be considered a good service provider for startups?
B Connect may not be the ideal service provider for startups due to its size and the nature of its services, which are heavily oriented toward established organizations in the healthcare sector. Startups often require more flexible, scalable solutions tailored to their rapid growth and evolving needs, which may not align with B Connect's extensive, structured service offerings.
Can
B Contact Inc
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), B Contact Inc presents a strong option due to its flexible service offerings and ability to scale solutions according to growth needs. The company’s experience in various industries means that SMBs can receive tailored support that aligns with their specific operational requirements. This adaptability, combined with a focus on enhancing customer engagement, makes B Contact Inc a valuable partner for SMBs aiming to expand their market presence.
Can
B Contact Inc
be considered a good service provider for enterprises?
B Contact Inc is well-positioned to serve enterprises and large companies, thanks to its robust service portfolio and experience in managing high-volume customer interactions. The company's offshore delivery model ensures that it can provide consistent, reliable service at scale, which is often critical for larger organizations. Moreover, B Contact Inc's customer-centric approach and innovative marketing automation tools can help enterprises drive meaningful customer relationships and achieve measurable sales success.
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