Azpired specializes in customer experience and contact center solutions, providing a comprehensive suite of services designed to enhance client interactions. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, billing and invoicing, as well as accounts payable and receivable. Additionally, they leverage customer and marketing analytics and web development services to deliver tailored solutions that meet diverse client needs across various sectors.

In addition to their primary focus on customer experience and contact center solutions, Azpired also provides finance and accounting services. This expanded portfolio ensures that clients benefit from a comprehensive suite of services that supports not only customer interactions but also critical financial operations, enhancing overall business efficiency.

Azpired was established in 2009, marking over 14 years of experience in the business process outsourcing industry. Since its inception, the company has focused on delivering high-quality customer experience and support services, establishing a solid reputation among its clients.

Azpired operates using an offshore delivery model, which means that they provide services from a location outside the client’s country, in this case, the Philippines. This approach allows the company to leverage cost efficiencies while maintaining high standards of service delivery. By operating offshore, Azpired can offer competitive pricing and access to a skilled workforce, ensuring that they meet client demands effectively.

Azpired currently employs between 501 and 1,000 individuals, reflecting a robust workforce that supports its wide array of services. This size enables the company to handle a substantial volume of client engagements while maintaining the flexibility to scale operations as needed.

Azpired stands out as a suitable service provider for small and medium businesses (SMBs) due to its scalable solutions and diverse service offerings. Their ability to adapt to the unique needs of SMBs allows them to provide cost-effective support that aligns with different growth stages, helping these businesses enhance their operational capabilities without the overhead of larger service providers.

For enterprises and large companies, Azpired presents a reliable option due to its extensive experience and commitment to operational excellence. With a strong emphasis on maintaining high standards of service delivery and data security, the company is well-equipped to meet the sophisticated requirements of larger organizations, ensuring that they receive the support needed to thrive in competitive markets.