Azpired specializes in delivering comprehensive customer experience and contact center solutions, which encompass a wide range of services. Their offerings include inbound customer support, outbound telesales and retention, technical support across multiple tiers, email support, order management and fulfillment, billing and invoicing, network monitoring and management, as well as cybersecurity operations. Additionally, they excel in quality assurance and monitoring, procurement administration, customer and marketing analytics, and web development, ensuring that they cater to diverse client needs effectively.

In addition to their primary offerings, Azpired provides a range of other services, which include sales and lead-generation services, as well as marketing operations. This extended portfolio allows them to support clients in enhancing their marketing strategies and driving sales growth effectively.

Azpired was established in 2009, marking its entry into the business process outsourcing landscape. With over 15 years of experience, the company has significantly expanded its operations and service offerings, positioning itself as a reliable partner for clients in various industries.

Azpired serves clients across several key industries, including Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus allows them to tailor their services to meet the specific requirements and challenges faced by businesses in these sectors.

Azpired operates using an offshore delivery model, meaning that their services are provided from a location outside of their clients' operational base, which in their case is primarily the Philippines. This approach allows them to leverage cost efficiencies while maintaining high service quality, as they can tap into a skilled workforce and advanced technology to support their clients effectively.

Azpired has a workforce that ranges between 501 to 1,000 employees. This sizeable team enables the company to manage a variety of projects and client needs, ensuring that they can deliver consistent and reliable service to their partners.

Azpired is well-suited to support small and medium businesses (SMBs) due to its scalable service offerings and flexible approach. With a strong focus on customer experience and a variety of services tailored for different needs, SMBs can leverage Azpired's expertise to enhance their operational efficiency and customer engagement. The company's offshore delivery model also provides cost advantages that are particularly beneficial for smaller enterprises looking to optimize their budgets while still accessing high-quality services.

For enterprises and large companies, Azpired presents a compelling option due to its robust service capabilities and proven track record in delivering high-quality customer support solutions. Their certifications, including PCI DSS, underscore their commitment to data security and operational excellence, which are critical for larger organizations. Furthermore, their capacity to scale operations and manage complex projects makes them a reliable partner for enterprises seeking to enhance their customer service operations.