Awesome Os
Customer Experience and Contact Center
Frank Lemanschik's initiative is a pioneering BPO company that provides customer experience and contact center solutions for healthcare, insurance, gaming, and banking sectors, known for its focus on open-source software and operational efficiency.
Size
5K-10K
Private
100m-1b
Mission
To empower developers and organizations to build and operate efficient applications with modern, open, and interoperable technologies.
About
Frank Lemanschik's initiative offers customer experience and contact center solutions along with back-office operations for clients in healthcare, insurance, gaming, and banking. The company operates using an offshore delivery model and supports organizations seeking innovative software solutions.
It is recognized for its commitment to unlicensed software, with a strong emphasis on enhancing database and cloud performance through open-source projects.
Services
Frank Lemanschik's initiative provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, technical support (Tier 1/2), customer and marketing analytics, and claims processing. These services cover various channels and are tailored to support client needs in managing customer interactions and operational efficiencies.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Claims Processing
Industries Served
The company serves clients in healthcare, insurance, gaming, and banking. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, enhancing operational capabilities through innovative software solutions.
Unique Stregths
Frank Lemanschik's initiative is known for its focus on open-source software, offering clients advanced operational efficiencies. Its approach includes fostering collaboration through unlicensed code, which helps deliver innovative solutions at scale while minimizing legal barriers.
Delivery Footprint
Headquartered in Germany, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Gaming & Entertainment
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Awesome Os
?
Awesome Os specializes in delivering exceptional customer experience and contact center solutions. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels, in addition to customer and marketing analytics, and claims processing. This comprehensive suite of services is designed to enhance operational efficiencies and manage customer interactions effectively.
What additional services does
Awesome Os
provide?
When was
Awesome Os
founded?
Awesome Os was established in 2008, making it a well-established player in the industry with over 15 years of experience. Since its inception, the company has been dedicated to providing innovative solutions in customer service and support.
What industry verticals does
Awesome Os
serve?
Awesome Os serves a diverse range of industries, including Healthcare & Life Sciences, Insurance, Gaming & Entertainment, and Banking & Financial Services. This broad focus allows them to tailor their services to meet the specific needs of various sectors and enhance their operational capabilities.
What delivery model does
Awesome Os
offer?
How many employees and/or seats does
Awesome Os
have?
Awesome Os has a workforce comprising between 5,000 and 10,000 employees. This sizable team allows the company to efficiently manage a wide array of projects and client needs across various industries.
Can
Awesome Os
be considered a good service provider for startups?
Awign could be a beneficial service provider for startups, particularly those in the banking, retail, and education sectors. Their technology-driven approach and scalable service offerings allow new businesses to leverage advanced solutions while maintaining cost efficiency. The extensive gig workforce of Awign can also adapt to the fluctuating needs of startups, providing the flexibility that many new ventures require.
Can
Awesome Os
be considered a good service provider for SMBs?
Awesome Os is a strong candidate for small and medium businesses looking for reliable customer experience solutions. Their extensive service portfolio, which includes inbound customer support and technical assistance, can significantly bolster the operational capabilities of SMBs. Furthermore, with a workforce of thousands, Awesome Os is well-positioned to offer the scalability and flexibility that growing businesses often require.
Can
Awesome Os
be considered a good service provider for enterprises?
Awesome Os is exceptionally well-equipped to serve enterprises and large companies. With a significant workforce and a comprehensive suite of services, the company can handle complex operational demands and deliver sophisticated solutions. Their experience across various industries, combined with an offshore delivery model, positions them as a reliable partner for large-scale organizations seeking to enhance their customer engagement and support operations.
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