Awesome OS specializes in customer experience and contact center solutions, tailored to meet the unique needs of businesses. Their primary offerings include inbound customer support, outbound telesales, email assistance, live chat and messaging support, data entry and processing, order management and fulfillment, as well as payroll processing. In addition to these, they also provide web development and graphic and video production services, ensuring a comprehensive approach to client engagement.

In addition to their core customer experience solutions, Awesome OS offers a variety of other services including back-office operations and software engineering and product development. This expanded service portfolio allows them to support clients comprehensively, addressing not only customer-facing needs but also internal operational requirements.

Awesome OS was established in 2006, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for 18 years, during which it has developed a robust reputation for delivering high-quality customer experience solutions.

Awesome OS focuses on serving clients within the Retail & e-Commerce and Technology & SaaS sectors. This targeted approach allows them to cater specifically to the needs and challenges faced by businesses operating in these rapidly evolving industries.

Awesome OS utilizes an offshore delivery model, which means that their services are provided from locations outside the client’s country. This approach allows them to leverage a skilled workforce in cost-effective regions while maintaining high standards of service quality. By operating offshore, they can provide flexibility and scalability to their clients, ensuring that resources are available to meet varying demands.

Awesome OS has a workforce ranging from 11 to 50 employees. This size enables them to maintain a close-knit team environment while also being agile enough to adapt to the needs of their clients, ensuring personalized and dedicated service.