Aventus Boutique Cx Bpo
Customer Experience and Contact Center
Aventus is a minority-owned BPO firm that provides customer experience and contact center solutions for retail and e-commerce, known for its boutique approach and commitment to client success.
Size
1-10
Private
Mission
To succeed by ensuring the success of clients.
About
Aventus offers customer experience and contact center solutions along with back-office operations for clients in retail and e-commerce. The company operates using an onshore, nearshore, and offshore model and supports businesses worldwide.
It is recognized for its personalized service and strong industry expertise, with a global workforce that ensures cost-effective and high-quality support.
Services
Aventus provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, live chat, email support, billing, and order management. These services cover multiple channels, including voice, chat, email, and social media, and are tailored to support diverse client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Billing & Invoicing
Order Management & Fulfilment
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration with existing client infrastructures.
Unique Stregths
Aventus is known for its boutique approach and commitment to client success, offering clients personalized support and a deep understanding of their business objectives. Its operational practices include performance transparency through real-time insights and a focus on building lasting partnerships.
Delivery Footprint
Headquartered in Charleston, South Carolina, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across various geographies, leveraging a global workforce to meet diverse client needs.
Certifications
B Corp
Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Clients
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What's the main service provided by
Aventus Boutique Cx Bpo
?
Aventus Boutique Cx Bpo specializes in delivering customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention, live chat and messaging support, email support, billing and invoicing, as well as order management and fulfillment. This diverse service portfolio ensures that clients receive tailored assistance across various communication channels, including voice, chat, email, and social media, catering to their specific needs.
What additional services does
Aventus Boutique Cx Bpo
provide?
In addition to their core offerings in customer experience and contact center solutions, Aventus Boutique Cx Bpo also provides HR recruitment and payroll services. This expansion into back-office operations enables them to support their clients not only in customer interactions but also in managing essential human resources functions.
When was
Aventus Boutique Cx Bpo
founded?
Established in 2014, Aventus Boutique Cx Bpo has been in operation for approximately 10 years. Over this period, the company has built a strong reputation for providing high-quality customer experience solutions and has developed a deep understanding of the needs of its clients.
What industry verticals does
Aventus Boutique Cx Bpo
serve?
Aventus Boutique Cx Bpo serves clients primarily in the Retail & e-Commerce and Healthcare & Life Sciences industries. Their expertise in these sectors allows them to align their services with the unique requirements and technology platforms of businesses within these verticals.
What delivery model does
Aventus Boutique Cx Bpo
offer?
Aventus Boutique Cx Bpo employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore services are provided within the same country as the client, ensuring close collaboration and cultural alignment. Nearshore services are delivered from neighboring countries, offering cost advantages while maintaining high-quality support. Offshore services allow the company to tap into global talent pools, providing cost-effective solutions that meet diverse client needs across various geographies.
How many employees and/or seats does
Aventus Boutique Cx Bpo
have?
Aventus Boutique Cx Bpo operates with a small team, comprising between 1 to 10 employees. This boutique size allows for personalized attention to clients and fosters a close-knit working environment where each team member plays a vital role in delivering exceptional service.
Can
Aventus Boutique Cx Bpo
be considered a good service provider for startups?
Averis Sdn Bhd can be a beneficial service provider for startups, particularly those in the manufacturing, energy, and financial sectors. With a range of tailored services, including finance and accounting, startups can leverage Averis's expertise to streamline their operations and focus on growth. Additionally, the company’s commitment to employee development ensures that startups receive knowledgeable support as they scale.
Can
Aventus Boutique Cx Bpo
be considered a good service provider for SMBs?
Can
Aventus Boutique Cx Bpo
be considered a good service provider for enterprises?
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