Avaya Machine
Customer Experience and Contact Center
Avaya Machine is a technology company that provides customer experience and contact center solutions for healthcare, banking, retail, government, and telecommunications, known for its innovative cloud communications offerings.
Size
11-50
Private
Mission
To create customer relationships that drive enterprise value through the transformation of contact centers.
About
Avaya Machine offers customer experience and contact center solutions along with inbound customer support, technical support, CX consulting, and voice-of-customer analytics for clients in healthcare, banking, retail, government, and telecommunications. The company operates using a technology-driven model and supports organizations seeking to enhance their customer engagement strategies.
It is recognized for its comprehensive suite of cloud communication services, with a focus on transforming contact center operations to drive enterprise value.
Services
Avaya Machine provides customer experience and contact center solutions supported by inbound customer support, technical support, CX consulting, and voice-of-customer analytics. These services cover various communication channels and are tailored to support organizations in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in healthcare, banking, retail, government, and telecommunications. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms that facilitate seamless customer interactions.
Unique Stregths
Avaya Machine is known for its innovative cloud communications offerings, providing clients with scalable solutions that enhance customer experience. Its approach includes leveraging advanced technologies to optimize contact center operations, ensuring consistency and quality at scale.
Delivery Footprint
Headquartered in Morristown, New Jersey, the company operates using a technology-driven delivery model. It serves clients across various regions, with teams working in hybrid environments to meet diverse client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Government & Public Sector
Telecommunications & Media
Clients
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What's the main service provided by
Avaya Machine
?
Avaya Machine specializes in providing customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer expert consulting services focused on customer experience (CX) and journey mapping, as well as voice-of-customer (VOC) analytics, allowing organizations to enhance their customer engagement strategies effectively.
What additional services does
Avaya Machine
provide?
When was
Avaya Machine
founded?
Avaya Machine was established in 2022, which means it has been in operation for approximately 2 years as of 2024. The company was founded with the mission to transform customer relationships and drive enterprise value through innovative contact center solutions.
What industry verticals does
Avaya Machine
serve?
Avaya Machine serves a diverse range of industries, including Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, Government & Public Sector, and Telecommunications & Media. This broad industry focus enables them to tailor their services to meet specific sector needs effectively.
What delivery model does
Avaya Machine
offer?
How many employees and/or seats does
Avaya Machine
have?
Avaya Machine has a workforce comprising between 11 and 50 employees. This size allows them to maintain a personalized approach while still being agile and responsive to client needs.
Can
Avaya Machine
be considered a good service provider for startups?
Avaya Machine can be a suitable service provider for startups, particularly those looking to establish a strong customer interaction framework from the beginning. Their focus on customer experience and technical support can help startups create effective communication channels and enhance early customer engagement, which is crucial for growth.
Can
Avaya Machine
be considered a good service provider for SMBs?
Avaya Machine is well-positioned to support small and medium businesses (SMBs) due to its scalable service offerings and expertise in customer engagement. Their flexible solutions allow SMBs to adapt and grow, ensuring that they can meet the evolving needs of their customers while optimizing operational efficiency.
Can
Avaya Machine
be considered a good service provider for enterprises?
While Avaya Machine has a robust service portfolio that can cater to larger organizations, its size may limit its capacity to handle the most complex needs of enterprises. However, their innovative cloud communication solutions and focus on transforming contact center operations can provide valuable support for large companies looking to enhance customer experience.
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