Avanza Outsourcing
Back-Office Operations
Avanza is a leading BPO provider that offers back-office operations for logistics, healthcare, and financial services, known for its nearshore staffing solutions in Paraguay.
Size
501-1K
Private
over-1b
Mission
To make it easy and affordable for everyone to save and invest.
About
Avanza offers back-office operations along with customer experience and contact center services for clients in logistics, healthcare, and banking. The company operates using a nearshore model and supports clients across various industries.
It is recognized for its experienced agents and low turnover rate, ensuring high-quality customer service and operational efficiency.
Services
Avanza provides back-office operations supported by customer experience and contact center services, along with specific offerings such as claims processing, billing and invoicing, and accounts receivable management. These services cover both customer support and financial processes, tailored to support client needs in various industries.
Capabilities
Claims Processing
Billing & Invoicing
Accounts Receivable
Order Management & Fulfilment
Industries Served
The company serves clients in logistics, transport and supply chain, healthcare and life sciences, as well as banking and financial services. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
Avanza is known for its nearshore delivery model, offering clients access to local talent in Paraguay with language proficiency and cultural alignment. Its approach includes ongoing training and performance evaluations for agents, which help deliver consistency at scale and enhance customer satisfaction.
Delivery Footprint
Headquartered in Paraguay, the company operates using a nearshore delivery model. It serves clients across various regions, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Avanza Outsourcing
?
Avanza Outsourcing specializes in back-office operations, focusing primarily on enhancing operational efficiency for its clients. Their offerings include claims processing, billing and invoicing, accounts receivable management, and order management and fulfillment. By integrating these services, they provide a comprehensive solution that supports both customer interactions and financial processes, tailored to meet the diverse needs of various industries.
What additional services does
Avanza Outsourcing
provide?
In addition to their primary back-office operations, Avanza Outsourcing offers a range of other services, including customer experience and contact center solutions, as well as finance and accounting services. This extended portfolio allows them to meet a broader spectrum of client needs, further enhancing their value proposition in the outsourcing space.
When was
Avanza Outsourcing
founded?
Avanza Outsourcing was established in 2003, which means it has been operating for over 20 years. Since its inception, the company has dedicated itself to providing high-quality outsourcing solutions, adapting to the evolving demands of the business landscape.
What industry verticals does
Avanza Outsourcing
serve?
Avanza Outsourcing serves a variety of industries, including Logistics, Transport & Supply-Chain, Healthcare & Life Sciences, and Banking & Financial Services. This diverse focus enables them to tailor their services to meet the specific regulatory and operational requirements of each sector.
What delivery model does
Avanza Outsourcing
offer?
Avanza Outsourcing employs a nearshore delivery model, which allows them to leverage local talent in geographically proximate locations. This approach not only facilitates effective communication but also aligns cultural and linguistic aspects, enhancing the overall client experience. By operating close to their client base, they can offer timely support and maintain high service standards.
How many employees and/or seats does
Avanza Outsourcing
have?
Avanza Outsourcing has a workforce that ranges between 501 to 1,000 employees, reflecting a robust team that supports their expansive service offerings. This size enables the company to handle a significant volume of operations while ensuring quality and consistency in their services.
Can
Avanza Outsourcing
be considered a good service provider for startups?
Avanza Outsourcing could be a suitable service provider for startups, particularly those in industries such as logistics or healthcare. Their extensive experience and tailored service offerings can help new businesses streamline operations without the need for large upfront investments. The nearshore delivery model also allows them to provide cost-effective solutions, which is crucial for startups operating on limited budgets.
Can
Avanza Outsourcing
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Avanza Outsourcing presents a compelling option due to its scalable service offerings and operational flexibility. The company’s ability to adapt to various industry needs, paired with its experienced workforce, enables SMBs to benefit from high-quality back-office and customer support services, facilitating growth and efficiency.
Can
Avanza Outsourcing
be considered a good service provider for enterprises?
Avanza Outsourcing is well-suited for enterprises and large organizations, given its substantial workforce and extensive service capabilities. With a focus on operational efficiency and compliance across multiple sectors, the company can handle complex needs and large volumes of work. Their nearshore delivery model also enhances reliability, allowing enterprises to maintain a consistent level of service across different locations.
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