Avanza Externalización De Servicios
Customer Experience and Contact Center
Avanza Bank Holding AB is a leading online bank that provides customer experience and contact center services for logistics and transportation, known for its innovative digital tools and commitment to customer satisfaction.
Size
501-1K
Private
over-1b
Mission
About
Avanza Bank Holding AB offers customer experience and contact center services along with back-office operations and finance support for clients in logistics and transportation. The company operates using a nearshore model and supports clients across the Americas.
It is recognized for its low-cost investment products and innovative digital decision tools, with a strong focus on customer satisfaction that has earned it numerous awards.
Services
Avanza Bank Holding AB provides customer experience and contact center services supported by back-office operations and finance and accounting services. These services include inbound customer support, outbound telesales, billing and invoicing, and order management, tailored to support logistics and transportation business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Billing & Invoicing
Customer & Marketing Analytics
Procurement Administration
Order Management & Fulfilment
Industries Served
The company serves clients in logistics, transportation, freight, and supply chain management. It has experience supporting logistics clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Avanza is known for its commitment to customer satisfaction and innovative digital tools, offering clients a competitive edge in the logistics sector. Its approach includes nearshore staffing with industry-specific expertise, ensuring knowledgeable agents and operational efficiency.
Delivery Footprint
Headquartered in Stockholm, Sweden, the company operates using a nearshore delivery model, with teams located in Latin America, particularly Paraguay and Uruguay. It serves clients across the Americas, ensuring cultural affinity and time-zone alignment.
Certifications
No items found.
Verticals
Logistics Transport & Supply-Chain
Clients
MTA New York
Deutsche Bahn
What's the main service provided by
Avanza Externalización De Servicios
?
Avanza Externalización De Servicios specializes in providing customer experience and contact center solutions. Their service portfolio includes a range of offerings such as inbound customer support, outbound telesales and retention, billing and invoicing, as well as customer and marketing analytics. Additionally, they handle procurement administration and manage order fulfillment, all tailored to enhance operational efficiency for logistics and transportation businesses.
What additional services does
Avanza Externalización De Servicios
provide?
When was
Avanza Externalización De Servicios
founded?
Avanza Externalización De Servicios was established in 2003, which means the company has been in operation for over 20 years. Since its founding, it has evolved and adapted to the changing demands of the customer experience and contact center industry.
What industry verticals does
Avanza Externalización De Servicios
serve?
Avanza Externalización De Servicios primarily serves clients in the Logistics, Transport & Supply-Chain sectors. Their expertise in these industries allows them to provide specialized services that meet the unique needs and challenges faced by businesses operating in these fields.
What delivery model does
Avanza Externalización De Servicios
offer?
Avanza Externalización De Servicios employs a nearshore delivery model, which means their operations are conducted from locations that are geographically close to their clients, allowing for better cultural alignment and time-zone compatibility. This approach enables them to offer efficient and effective service while ensuring that communication is seamless and responsive.
How many employees and/or seats does
Avanza Externalización De Servicios
have?
Avanza Externalización De Servicios has a workforce ranging between 501 and 1,000 employees. This size allows the company to maintain a robust operational capacity while ensuring personalized service for their clients.
Can
Avanza Externalización De Servicios
be considered a good service provider for startups?
For startups, Avanza Paraguay S.A. can be a suitable service provider due to its flexible service offerings and experience in supporting clients across various sectors. Their tailored outsourcing solutions are designed to meet the dynamic needs of businesses, making them a viable partner as startups seek to establish their foothold in the market.
Can
Avanza Externalización De Servicios
be considered a good service provider for SMBs?
Avanza Externalización De Servicios could be a valuable partner for small and medium businesses, especially those operating within the logistics and transportation sectors. Their range of services, combined with a nearshore delivery model, supports flexibility and scalability, allowing SMBs to enhance their customer service operations while controlling costs.
Can
Avanza Externalización De Servicios
be considered a good service provider for enterprises?
Avanza Externalización De Servicios is well-equipped to cater to enterprise clients, particularly due to their substantial workforce and experience in handling complex customer service needs. Their commitment to customer satisfaction, recognized through awards like the Swedish Quality Index award, adds to their reliability as a service provider for large companies seeking sophisticated and efficient customer experience solutions.
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