Avantive Solutions
Customer Experience and Contact Center
Avantive Solutions is a global BPO company that provides customer experience and contact center solutions for retail, technology, and telecommunications sectors, known for its innovative approach and commitment to client satisfaction.
Size
201-500
Private
10m-50m
Mission
To build best-in-class solutions that generate significant value for clients and partners through innovation and deep industry knowledge, inspiring transformative results and helping clients achieve their strategic objectives.
About
Avantive Solutions offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in retail, technology, and telecommunications. The company operates using an offshore and nearshore model and supports Fortune 100 companies.
It is recognized for its innovative integration of technology with a human touch, ensuring high-quality customer service that drives sales efficiency and conversion rates.
Services
Avantive Solutions provides customer experience and contact center solutions, supported by inbound customer support, outbound telesales and retention, and technical support. These services cover various channels including live chat, messaging support, and email support, tailored to enhance customer engagement and satisfaction for its clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in retail, technology, and telecommunications. It has experience supporting large multinational corporations, particularly Fortune 100 companies, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Avantive Solutions is known for its innovative approach that combines emerging technologies with a human touch, offering clients exceptional customer support. Its commitment to excellence is reflected in its collaborative team environment and focus on building strong client relationships, ensuring optimal outcomes.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using an offshore and nearshore delivery model. It serves clients globally, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Avantive Solutions
?
Avantive Solutions specializes in delivering comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention, as well as technical support across various tiers. The company also provides additional services such as live chat, messaging support, and email support, all designed to enhance customer engagement and satisfaction for their clients.
What additional services does
Avantive Solutions
provide?
When was
Avantive Solutions
founded?
Avantive Solutions was established in 1988, marking over 35 years in the industry. Since its inception, the company has continually evolved to meet the changing needs of its clients, leveraging innovation and deep industry knowledge to drive transformative results.
What industry verticals does
Avantive Solutions
serve?
Avantive Solutions serves a diverse range of industries, specifically focusing on Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. This specialization allows them to tailor their services to meet the unique demands of each sector, supporting both small businesses and large corporations effectively.
What delivery model does
Avantive Solutions
offer?
Avantive Solutions employs both offshore and nearshore delivery models. Offshore delivery refers to services provided from a location outside the client's country, while nearshore delivery involves a nearby country that offers similar time zones and cultural alignment. This flexible approach enables Avantive to cater to a global client base while maintaining high-quality standards in customer service.
How many employees and/or seats does
Avantive Solutions
have?
Avantive Solutions has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a robust team capable of delivering high-quality customer support while still being agile enough to adapt to the specific needs of its clients.
Can
Avantive Solutions
be considered a good service provider for startups?
Avantive Solutions can be a suitable service provider for startups, particularly those in the retail or technology sectors. Their extensive experience in customer support and engagement can help new businesses establish a strong foundation for customer interactions. However, startups should consider their specific needs and whether Avantive's scale aligns with their growth objectives.
Can
Avantive Solutions
be considered a good service provider for SMBs?
Avantive Solutions is well-positioned to support small and medium businesses (SMBs) through its scalable service offerings. With a focus on customer experience, their ability to provide tailored solutions can help SMBs enhance customer satisfaction and drive growth. Their flexible delivery models also allow SMBs to access high-quality support without overextending their resources.
Can
Avantive Solutions
be considered a good service provider for enterprises?
Avantive Solutions is an excellent choice for enterprises and large companies, particularly those among Fortune 100 firms. Their extensive experience in high-level customer support and sophisticated service offerings enable them to meet the complex needs of large organizations. The combination of their innovative technology integration and commitment to quality positions them as a reliable partner for enterprises looking to optimize their customer engagement strategies.
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