Australian Outsource Desk
Back-Office Operations
Australian Outsource Desk Inc. is an Australian-based outsourcing company that provides back-office operations for diverse business sectors, known for its dedicated remote staffing solutions and long-term client relationships.
Size
Private
Mission
To help clients achieve transformational growth through long-term partnerships and a results-oriented culture in a supportive work environment.
About
Australian Outsource Desk Inc. offers back-office operations along with customer experience and contact center services for clients in various industries. The company operates using an offshore model and supports small, medium, and enterprise-level clients.
It is recognized for its commitment to long-term staffing relationships, with a focus on delivering exceptional staff who exceed client expectations.
Services
Australian Outsource Desk Inc. provides back-office operations supported by customer experience and contact center services, including technical support, outbound sales development, appointment setting, web development, and graphic design. These services cover various business functions and are tailored to support clients in reducing costs and focusing on their core activities.
Capabilities
Technical Support (Tier 1/2)
Outbound SDR / Cold Calling
Appointment Setting
Web Development
Graphic & Video Production
Change Management & Training
Industries Served
The company serves clients across diverse sectors, including small, medium, and enterprise-level businesses. It has experience supporting a wide range of client types with services aligned to their specific operational needs and expectations.
Unique Stregths
Australian Outsource Desk Inc. is known for its anti-redundancy business model, offering clients transparent insights into their operations. Its approach includes a results-driven culture and a commitment to maintaining a supportive work environment, which helps deliver consistent, high-quality outcomes.
Delivery Footprint
Headquartered in Australia, the company operates using an offshore delivery model. It serves clients primarily in Australia, with teams working remotely to provide dedicated staffing solutions that align with client goals.
Certifications
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Verticals
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Clients
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What's the main service provided by
Australian Outsource Desk
?
Australian Outsource Desk specializes in providing back-office operations, enhanced by a suite of additional services. Their offerings include technical support at both Tier 1 and Tier 2 levels, outbound sales development, appointment setting, as well as web development and graphic and video production. This diverse range of services is designed to help businesses streamline their operations and focus on their core activities while ensuring high-quality support.
What additional services does
Australian Outsource Desk
provide?
In addition to its primary back-office operations, Australian Outsource Desk offers a variety of other services aimed at enhancing client operations. These include customer experience and contact center services, alongside sales and lead-generation capabilities. This extended service portfolio enables the company to address the diverse needs of businesses and support their growth effectively.
When was
Australian Outsource Desk
founded?
Australian Outsource Desk was established in 2018, which gives the company about six years of experience in the business process outsourcing industry as of 2024. Since its inception, the company has dedicated itself to delivering exceptional support and building long-term partnerships with its clients.
What industry verticals does
Australian Outsource Desk
serve?
What delivery model does
Australian Outsource Desk
offer?
Australian Outsource Desk operates on an offshore delivery model, which means that its services are provided by teams located outside the client’s country. This model allows the company to offer cost-effective solutions while maintaining high standards of service. By leveraging remote teams, Australian Outsource Desk can efficiently cater to the needs of its clients across different regions, ensuring flexibility and scalability in service delivery.
How many employees and/or seats does
Australian Outsource Desk
have?
Can
Australian Outsource Desk
be considered a good service provider for startups?
Can
Australian Outsource Desk
be considered a good service provider for SMBs?
Australian Outsource Desk is well-suited to support small and medium-sized businesses (SMBs) due to its scalable service offerings and commitment to fostering growth. With a strong focus on delivering tailored solutions, the company helps SMBs reduce operational costs and improve efficiency, allowing them to concentrate on their core business objectives. Their offshore delivery model also provides flexibility, enabling SMBs to access high-quality support without the financial burden typically associated with in-house staffing.
Can
Australian Outsource Desk
be considered a good service provider for enterprises?
While Australian Outsource Desk provides valuable services for various business sizes, its offerings are particularly beneficial for small to medium enterprises. The company’s experience in delivering consistent, high-quality outcomes positions it as a reliable partner for SMBs looking to enhance their operational efficiency. However, for large enterprises, additional factors such as scalability and sophisticated service requirements may need to be considered.
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