Australasian Outsourcing Group
Back-Office Operations
Australasian Outsourcing Group is a versatile talent solutions provider that offers back-office operations for banking, healthcare, retail, and technology sectors, known for its hybrid delivery model and commitment to quality.
Size
1-10
Private
Mission
About
Australasian Outsourcing Group offers back-office operations along with finance and accounting, customer experience, and marketing operations for clients in banking, healthcare, retail, and technology. The company operates using a hybrid delivery model and supports businesses worldwide.
It is recognized for its focus on long-term partnerships, with a commitment to quality, security, and client satisfaction that drives operational excellence.
Services
Australasian Outsourcing Group provides back-office operations supported by finance and accounting, customer experience, and marketing operations. These services include data entry, billing, customer support, and digital marketing, tailored to enhance operational efficiency and reduce costs for clients.
Capabilities
Data Entry & Data Processing
Billing & Invoicing
Accounts Payable
Accounts Receivable
Customer & Marketing Analytics
Email Support
Inbound Customer Support
Outbound Telesales & Retention
Social Media Management
Data Collection & Survey Programming
Content Creation & Localisation
SEO & Website Optimisation
Sales Enablement Content
Web Development
Graphic & Video Production
Technical Support (Tier 1/2)
Market & Competitive Intelligence
Industries Served
The company serves clients in banking and financial services, healthcare, retail, and technology. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and data privacy.
Unique Stregths
Australasian Outsourcing Group is known for its reliable service delivery and adherence to global best practices, offering clients a combination of onshore and offshore support. Its approach includes flexible engagement models and a commitment to ethical business practices, ensuring high employee satisfaction and service quality.
Delivery Footprint
Headquartered in Australia, the company operates using a hybrid delivery model, with teams based in both Australia and the Philippines. It serves clients across various regions, adapting to their specific needs with a focus on quality and efficiency.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
Australasian Outsourcing Group
?
Australasian Outsourcing Group specializes in back-office operations, providing a comprehensive range of services designed to enhance operational efficiency for businesses. Their offerings include data entry, billing and invoicing, accounts payable and receivable, and customer support, among others. In addition to these core services, they also deliver expertise in areas such as social media management, technical support, content creation, and digital marketing, ensuring a holistic approach to client needs.
What additional services does
Australasian Outsourcing Group
provide?
In addition to its core back-office operations, Australasian Outsourcing Group offers a variety of additional services, including finance and accounting, customer experience management, and marketing operations. These supplementary services enable the company to support clients comprehensively, enhancing their overall operational capabilities.
When was
Australasian Outsourcing Group
founded?
Australasian Outsourcing Group was established in 2023, marking its entry into the competitive outsourcing landscape. Although it is relatively new, the company is driven by a commitment to quality and operational excellence, aiming to build long-term partnerships with clients across various industries.
What industry verticals does
Australasian Outsourcing Group
serve?
The company primarily serves several key industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus allows Australasian Outsourcing Group to tailor its services to meet specific sector requirements effectively.
What delivery model does
Australasian Outsourcing Group
offer?
Australasian Outsourcing Group utilizes a hybrid delivery model, blending onshore, offshore, and nearshore capabilities. Onshore services involve support provided within the same country as the client, while offshore services are delivered from locations like the Philippines. This flexible approach enables them to adapt to client needs while optimizing costs and maintaining high-quality service delivery.
How many employees and/or seats does
Australasian Outsourcing Group
have?
The company operates with a small team, comprising between one to ten employees. This intimate workforce size allows Australasian Outsourcing Group to maintain a personalized approach to client relationships, ensuring dedicated attention and customized solutions.
Can
Australasian Outsourcing Group
be considered a good service provider for startups?
Australasian Outsourcing Group can be an advantageous partner for startups, particularly given its tailored approach to back-office operations and diverse service offerings. With a small team, the company is agile and can adapt its services to meet the evolving needs of new businesses, ensuring they receive focused support during their growth phases.
Can
Australasian Outsourcing Group
be considered a good service provider for SMBs?
For small and medium businesses, Australasian Outsourcing Group presents a solid service option due to its commitment to flexibility and cost-effectiveness. The company’s range of services, particularly in customer support and marketing operations, enables SMBs to enhance their operational efficiency and focus on growth without overextending their resources.
Can
Australasian Outsourcing Group
be considered a good service provider for enterprises?
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