Aureon Contact Center
Customer Experience and Contact Center
Aureon is a multifaceted business solutions provider that provides customer experience and contact center services for healthcare, education, financial services, and more, known for its extensive fiber optic network and commitment to innovation.
Size
201-500
Private
50m-100m
Mission
To empower clients with essential tools for connectivity and scalable, industry-specific solutions.
About
Aureon offers customer experience and contact center services along with managed IT services for clients in healthcare, education, financial services, insurance, manufacturing, nonprofits, government, and retail. The company operates using a flexible delivery model and supports businesses of all sizes.
It is recognized for its robust fiber optic infrastructure and a strong commitment to creating scalable, industry-specific solutions that empower clients to excel.
Services
Aureon provides customer experience and contact center services, supported by managed IT services and specific offerings such as inbound customer support, social media customer care, and order management. These services cover various channels and are tailored to support client needs for enhanced productivity and secure transactions.
Capabilities
Inbound Customer Support
Social Media Customer Care
Order Management & Fulfilment
Talent Sourcing & Screening
Change Management & Training
Industries Served
The company serves clients in healthcare, education, financial services, insurance, manufacturing, nonprofits, government, and retail sectors. It has experience supporting both large enterprises and smaller service-oriented establishments with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Aureon is known for its extensive fiber optic network and commitment to innovation, offering clients a robust infrastructure that enhances connectivity and service delivery. Its approach includes continuous adaptation to technological changes, ensuring reliable and innovative service delivery to clients.
Delivery Footprint
Headquartered in West Des Moines, Iowa, the company operates using a flexible delivery model. It serves clients across the Midwest and beyond, with teams working in various environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Education & EdTech
Banking & Financial Services
Insurance
Manufacturing & Industrial
Non-Profit & NGOs
Government & Public Sector
Clients
No items found.
What's the main service provided by
Aureon Contact Center
?
Aureon Contact Center specializes in customer experience and contact center services, providing a comprehensive range of support tailored to enhance client interactions. Their primary offerings include inbound customer support, social media customer care, and order management and fulfillment. Additionally, they extend their capabilities to encompass talent sourcing and screening, as well as change management and training, ensuring that they meet diverse client needs effectively.
What additional services does
Aureon Contact Center
provide?
In addition to their core customer experience and contact center services, Aureon Contact Center also offers HR recruitment and payroll services, along with analytics and data management. This expanded service portfolio allows them to provide clients with comprehensive solutions that go beyond traditional contact center operations.
When was
Aureon Contact Center
founded?
Aureon Contact Center was established in 1988, which means the company has been in operation for over 35 years. This extensive experience in the industry has allowed Aureon to refine its offerings and adapt to the evolving demands of its clients across various sectors.
What industry verticals does
Aureon Contact Center
serve?
Aureon Contact Center serves a broad spectrum of industries, including Healthcare & Life Sciences, Education & EdTech, Banking & Financial Services, Insurance, Manufacturing & Industrial, Non-Profit & NGOs, and Government & Public Sector. This diverse industry focus enables them to tailor their services to meet the specific needs of clients in different verticals.
What delivery model does
Aureon Contact Center
offer?
How many employees and/or seats does
Aureon Contact Center
have?
Aureon Contact Center employs between 201 and 500 individuals, indicating a solid workforce capable of managing a variety of client needs. This size allows them to maintain a robust operational capacity while also ensuring personalized service delivery.
Can
Aureon Contact Center
be considered a good service provider for startups?
Can
Aureon Contact Center
be considered a good service provider for SMBs?
For small and medium businesses, Aureon Contact Center presents a strong option due to its scalable service model and extensive experience in delivering tailored solutions. The flexibility of their service delivery allows SMBs to access the support they need without committing to extensive resources upfront. Furthermore, their diverse service offerings can help these businesses enhance customer engagement and operational efficiency, fostering growth in competitive markets.
Can
Aureon Contact Center
be considered a good service provider for enterprises?
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