Aureon
Customer Experience and Contact Center
Aureon is a comprehensive business solutions company that provides customer experience and contact center services for healthcare, education, financial services, manufacturing, and government sectors, known for its extensive fiber optic network and commitment to innovation.
Size
Private
Mission
About
Aureon offers customer experience and contact center services along with technology and consulting solutions for clients in healthcare, education, financial services, manufacturing, and government sectors. The company operates using an onshore model and supports a diverse range of businesses, from large enterprises to small retail operations.
It is recognized for its extensive fiber optic network and tailored solutions that enhance connectivity and optimize customer interactions, with a strong focus on innovation and community engagement.
Services
Aureon provides customer experience and contact center services, supported by technology and consulting solutions. These services include inbound customer support, social media customer care, order management, appointment setting, and technical support. Each solution is tailored to support client needs and enhance business productivity.
Capabilities
Inbound Customer Support
Social Media Customer Care
Order Management & Fulfilment
Appointment Setting
Customer & Marketing Analytics
Quality Assurance & Monitoring
Data Entry & Data Processing
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Content Moderation
Industries Served
The company serves clients in healthcare, education, financial services, insurance, manufacturing, nonprofits, and government sectors. It has experience supporting both large enterprises and small businesses, delivering services aligned to specific industry requirements and technology platforms.
Unique Stregths
Aureon is known for its extensive fiber optic network and commitment to innovation, offering clients scalable and secure solutions. Its approach includes customized care team training and flexible operations, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in West Des Moines, Iowa, the company operates using an onshore delivery model. It serves clients across the Midwest, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Education & EdTech
Banking & Financial Services
Insurance
Manufacturing & Industrial
Non-Profit & NGOs
Government & Public Sector
Clients
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What's the main service provided by
Aureon
?
Aureon specializes in customer experience and contact center solutions, offering a comprehensive suite of services designed to enhance client interactions and business efficiency. Their offerings include inbound customer support, social media customer care, order management, appointment setting, and technical support. Additionally, Aureon provides services in customer and marketing analytics, quality assurance, data entry, and CX consulting, ensuring that their solutions are tailored to the specific needs of each client.
What additional services does
Aureon
provide?
When was
Aureon
founded?
Aureon was established in 1988, making it a well-established player in the BPO industry with over 35 years of experience. Since its inception, the company has evolved to meet the changing needs of its clients across various sectors, showcasing a commitment to innovation and client satisfaction.
What industry verticals does
Aureon
serve?
Aureon serves a diverse array of industries, including Healthcare & Life Sciences, Education & EdTech, Banking & Financial Services, Insurance, Manufacturing & Industrial, Non-Profit & NGOs, and Government & Public Sector. This wide-ranging expertise allows them to tailor their services to meet the unique demands of each sector effectively.
What delivery model does
Aureon
offer?
Aureon employs an onshore delivery model, meaning that its services are provided from within the same country as its clients, specifically the United States. This approach facilitates closer collaboration, better communication, and a more nuanced understanding of client needs, ultimately enhancing the quality and effectiveness of their customer service offerings.
How many employees and/or seats does
Aureon
have?
Can
Aureon
be considered a good service provider for startups?
Can
Aureon
be considered a good service provider for SMBs?
Aureon is well-positioned to support small and medium-sized businesses (SMBs) due to its flexible service offerings and scalable solutions. Their experience in catering to a variety of industries allows them to adapt their services to meet the unique requirements of SMBs, ensuring that these businesses can grow while maintaining high-quality customer interactions. The company's onshore delivery model further enhances this support, providing SMBs with accessible and responsive service.
Can
Aureon
be considered a good service provider for enterprises?
Aureon is a strong service provider for enterprises and large organizations, thanks to its extensive experience and comprehensive service portfolio. The company has been recognized as a Top 10 BPO by Inc.com in 2018, highlighting its reliability and sophisticated offerings. With a focus on innovation and a commitment to tailored solutions, Aureon can effectively manage the complex requirements of large-scale clients, ensuring consistent service quality and operational efficiency.
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