ATOOCALL
Customer Experience and Contact Center
ATOOCALL is a human-sized telephone answering center that provides customer experience and contact center solutions for healthcare, legal, and general business sectors, known for its bilingual support and personalized service delivery.
Size
11-50
Private
Mission
About
ATOOCALL offers customer experience and contact center solutions along with telephone hotline and call center services for clients in healthcare, legal, and general business sectors. The company operates using an onshore model and supports clients across France.
It is recognized for its high-end, customized service delivery, leveraging over 20 years of industry experience to provide tailored responses that align with client specifications.
Services
ATOOCALL provides customer experience and contact center solutions supported by telephone hotline and call center services. These services include inbound customer support, technical support, and multilingual support, tailored to meet the specific needs of clients in various sectors.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Industries Served
The company serves clients in healthcare, legal, and general business sectors. It has experience supporting professionals in the medical and legal fields, ensuring that services are aligned with industry-specific requirements and expectations.
Unique Stregths
ATOOCALL is known for its personalized service delivery and bilingual support, offering clients a unique blend of local expertise and tailored solutions. Its approach emphasizes a human-sized operation, ensuring a personal touch and high-quality service consistency.
Delivery Footprint
Headquartered near Bordeaux, France, the company operates using an onshore delivery model. It serves clients throughout the national territory, with a focus on providing exceptional support that meets the needs of both local and international clients.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
ATOOCALL
?
ATOOCALL specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, and multilingual support, all tailored to meet the diverse needs of their clients across various sectors.
What additional services does
ATOOCALL
provide?
When was
ATOOCALL
founded?
Founded in 2003, ATOOCALL has been in operation for over 20 years. Since its establishment, the company has built a reputation for delivering high-quality customer support solutions, leveraging its extensive industry experience to adapt to client requirements effectively.
What industry verticals does
ATOOCALL
serve?
ATOOCALL serves clients across several key industries, including Healthcare & Life Sciences, Non-Profit & NGOs. This diverse industry focus allows the company to deliver specialized support and services that are aligned with the unique needs and expectations of each sector.
What delivery model does
ATOOCALL
offer?
ATOOCALL employs an onshore delivery model, which means that their services are provided from within the country, specifically from their headquarters near Bordeaux, France. This approach allows them to maintain close proximity to their clients, ensuring high-quality service and effective communication.
How many employees and/or seats does
ATOOCALL
have?
ATOOCALL has a workforce consisting of between 11 to 50 employees. This size allows the company to maintain a personal touch in its service delivery while still being capable of handling a variety of customer support needs efficiently.
Can
ATOOCALL
be considered a good service provider for startups?
ATOOCALL could be a suitable service provider for startups, particularly those in the healthcare and legal sectors. With their personalized service approach and experience in delivering tailored solutions, they can effectively support new businesses as they establish their customer service frameworks, ensuring that they meet industry-specific requirements.
Can
ATOOCALL
be considered a good service provider for SMBs?
For small and medium businesses, ATOOCALL presents a strong option due to its flexible service offerings and commitment to high-quality support. Their experience in various industries allows them to adapt their services as SMBs grow, providing the necessary scalability and reliability that smaller companies often seek.
Can
ATOOCALL
be considered a good service provider for enterprises?
While ATOOCALL is well-equipped to support enterprises, their size and service model are more aligned with small to medium businesses. Larger companies may find that ATOOCALL’s personalized approach and onshore delivery model can meet specific needs, but they might seek providers with greater scalability and extensive resources typically required for enterprise-level operations.
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