Atheel Contact Center
Customer Experience and Contact Center
Atheelcc is a versatile BPO provider that delivers customer experience and contact center solutions for diverse industries, known for its comprehensive service offerings and commitment to quality.
Size
201-500
Private
Mission
About
Atheelcc offers customer experience and contact center solutions along with HR, IT infrastructure, and marketing operations for clients across more than 25 industries. The company operates using an onshore delivery model and supports both local and international clients.
It is recognized for its broad service capabilities, with a focus on enhancing customer satisfaction and operational efficiency through tailored solutions.
Services
Atheelcc provides customer experience and contact center solutions, supported by HR outsourcing, IT infrastructure management, and marketing operations. These services include inbound customer support, recruitment process outsourcing, and campaign management, tailored to meet the diverse needs of clients across various business functions.
Capabilities
Inbound Customer Support
Email Support
Social Media Customer Care
Live Chat & Messaging Support
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Campaign Management
Content Creation & Localisation
SEO & Website Optimisation
Media Planning & Buying
Industries Served
The company serves clients in over 25 industries, demonstrating its capability to support a wide range of sectors. It has experience working with businesses requiring customized solutions that align with specific industry standards and technology platforms.
Unique Stregths
Atheelcc is known for its commitment to quality and excellence, offering clients innovative solutions that drive customer engagement. Its approach includes leveraging skilled professionals and advanced technologies to ensure consistent service delivery at scale.
Delivery Footprint
Headquartered in Cairo, Egypt, the company operates using an onshore delivery model. It serves clients both locally and internationally, with teams working in hybrid environments to meet varying client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Atheel Contact Center
?
Atheel Contact Center specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a variety of essential services including inbound customer support, email support, social media customer care, and live chat assistance. Additionally, they provide recruitment process outsourcing, talent sourcing and screening, onboarding administration, and payroll processing. Their comprehensive approach also extends to campaign management, content creation and localization, as well as SEO and website optimization, ensuring that clients receive tailored solutions that enhance customer satisfaction and operational efficiency.
What additional services does
Atheel Contact Center
provide?
In addition to their core customer experience and contact center solutions, Atheel Contact Center offers a range of supplementary services that include software engineering and product development, as well as AI and data services. This extended portfolio enables them to address broader operational challenges for their clients, providing innovative technological solutions that complement their main offerings.
When was
Atheel Contact Center
founded?
What industry verticals does
Atheel Contact Center
serve?
What delivery model does
Atheel Contact Center
offer?
Atheel Contact Center employs a versatile delivery model that includes both onshore and offshore solutions. This approach allows them to cater to a diverse clientele by providing services from their headquarters in Cairo, Egypt, while also leveraging offshore resources when necessary. Onshore delivery typically refers to services provided within the client's own country, ensuring closer collaboration and understanding of local market dynamics, whereas offshore delivery can involve accessing skilled resources from other regions to optimize cost and efficiency.
How many employees and/or seats does
Atheel Contact Center
have?
Atheel Contact Center has a workforce comprising between 201 to 500 employees. This size allows them to maintain a balance between personalized service and the capacity to manage larger projects, making them an agile and adaptable partner for various business needs.
Can
Atheel Contact Center
be considered a good service provider for startups?
Ati Business Group can be a suitable service provider for startups looking for scalable customer support solutions. With a comprehensive range of services that include inbound and outbound support, technical assistance, and automation capabilities, they can help new businesses establish a strong customer engagement framework. Their offshore delivery model provides flexibility and cost efficiency, which are often crucial for startups operating on limited budgets.
Can
Atheel Contact Center
be considered a good service provider for SMBs?
Small and medium-sized businesses (SMBs) can significantly benefit from partnering with Atheel Contact Center. Their scalable service model, combined with a robust portfolio that includes customer support and marketing operations, allows SMBs to enhance their operational efficiency without the overhead of managing these functions in-house. Atheel's experience across various industries further empowers them to provide customized solutions that align with the unique challenges and growth objectives of SMBs.
Can
Atheel Contact Center
be considered a good service provider for enterprises?
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