Atheel
Customer Experience and Contact Center
Atheel is an outsourced services company that provides customer experience and contact center solutions for banking, financial services, telecommunications, and retail, known for its multilingual support and 24/7 service coverage.
Size
201-500
Private
Mission
To deliver excellent customer service and contact center management through skilled human resources and operational expertise.
About
Atheel offers customer experience and contact center solutions along with HR, recruitment, payroll, and IT infrastructure services for clients in banking, financial services, telecommunications, and retail. The company operates using an offshore model and supports both local and international clients.
It is recognized for its rapid expansion and commitment to client satisfaction, with a workforce dedicated to delivering tailored outsourcing solutions across diverse industries.
Services
Capabilities
Inbound Customer Support
Multilingual Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Industries Served
Unique Stregths
Delivery Footprint
Certifications
ISO 9001:2015
ISO 27001:2013
Verticals
Banking & Financial Services
Insurance
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Atheel
?
Atheel specializes in customer experience and contact center solutions, providing a comprehensive range of services designed to enhance client interactions. Their offerings include inbound customer support, multilingual support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, Atheel facilitates live chat and messaging support, ensuring that clients receive tailored assistance that meets their specific needs.
What additional services does
Atheel
provide?
In addition to their primary focus on customer experience and contact center solutions, Atheel also provides a variety of supplementary services. These include HR recruitment and payroll, IT infrastructure and managed services, as well as marketing operations. This expanded service portfolio enables Atheel to support clients comprehensively across different operational needs.
When was
Atheel
founded?
Atheel was established in 2016, which means the company has been in operation for about 8 years as of 2024. Since its founding, Atheel has focused on delivering high-quality customer service and innovative contact center management, striving to meet the evolving demands of its clients across various industries.
What industry verticals does
Atheel
serve?
Atheel serves a diverse range of industries, focusing on key verticals such as Banking & Financial Services, Insurance, Telecommunications & Media, and Retail & e-Commerce. This broad industry expertise allows Atheel to provide specialized solutions that cater to the unique requirements of each sector.
What delivery model does
Atheel
offer?
Atheel operates using an offshore delivery model, which means they provide services from a location outside the client's country. This approach allows Atheel to leverage cost efficiencies while maintaining high-quality service delivery. Their teams work in a hybrid environment to accommodate the specific needs of their clients, ensuring flexibility and responsiveness.
How many employees and/or seats does
Atheel
have?
Atheel employs between 201 and 500 individuals, which positions them as a mid-sized company capable of scaling operations to meet client demands. This workforce size allows Atheel to maintain a balance between personalized service and the ability to handle larger projects effectively.
Can
Atheel
be considered a good service provider for startups?
Atheel Contact Center can be an excellent service provider for startups, particularly due to its flexible service offerings and commitment to enhancing customer engagement. Startups often require scalable solutions that can grow alongside their business, and Atheel's diverse range of services, from customer support to recruitment process outsourcing, positions them well to meet the evolving needs of new ventures. Their onshore delivery model also ensures that startups can maintain close communication and collaboration throughout their initial growth phases.
Can
Atheel
be considered a good service provider for SMBs?
Can
Atheel
be considered a good service provider for enterprises?
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