athealthcare
Customer Experience and Contact Center
A&T Healthcare is a home health agency that provides in-home healthcare services for the healthcare and life sciences sector, known for its commitment to dignity and quality of care.
Size
11-50
Private
Mission
To offer the finest medical billing solutions to healthcare providers.
About
A&T Healthcare offers in-home healthcare services along with skilled nursing and medical case management for clients in the healthcare and life sciences sectors. The company operates using an onshore delivery model and supports clients across New York City and the Hudson Valley.
It is recognized for its compassionate care approach, with a team of professional nurses dedicated to maintaining the highest standards of service.
Services
A&T Healthcare provides in-home healthcare services supported by skilled nursing and medical case management. These services cover live-in and hourly home companions, ensuring comprehensive care tailored to individual patient needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Billing & Invoicing
Industries Served
The company serves clients in the healthcare and life sciences sectors. It has experience supporting patients of all ages with services aligned to specific healthcare requirements, ensuring compliance with local regulations and standards.
Unique Stregths
A&T Healthcare is known for its commitment to dignity in home healthcare, offering clients personalized and compassionate care. Its approach includes a team of registered nurses who deliver high-quality services, ensuring comfort and independence for patients.
Delivery Footprint
Headquartered in New City, New York, the company operates using an onshore delivery model. It serves clients across New York City and the Hudson Valley, with teams available to meet diverse patient needs.
Certifications
VIP Database accreditation
SDVOSB
Verticals
Healthcare & Life Sciences
Clients
Veterans Affairs
Defense
Interior
Homeland Security
Commerce
What's the main service provided by
athealthcare
?
athealthcare specializes in providing exceptional customer experience and contact center services, primarily focusing on the healthcare sector. Their core offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as billing and invoicing services. This comprehensive service portfolio enables healthcare providers to maintain efficient operations while ensuring that patient needs are met effectively.
What additional services does
athealthcare
provide?
When was
athealthcare
founded?
athealthcare was established in 2010, marking over 13 years of experience in delivering quality healthcare solutions. Since its inception, the company has dedicated itself to providing high-quality medical billing and related services, contributing significantly to the healthcare industry through its commitment to excellence.
What industry verticals does
athealthcare
serve?
athealthcare primarily serves the Healthcare & Life Sciences sectors, where it has built a reputation for delivering tailored solutions that meet the unique needs of its clients. This focus allows the company to ensure compliance with the specific regulatory and operational requirements inherent in these industries.
What delivery model does
athealthcare
offer?
The company employs an onshore delivery model, meaning that its services are provided domestically within the United States. This approach ensures that clients receive support from professionals who are familiar with local regulations and customer expectations, while also facilitating more effective communication and oversight compared to offshore alternatives.
How many employees and/or seats does
athealthcare
have?
athealthcare operates with a workforce of between 11 to 50 employees, allowing it to maintain a personalized approach to client service. This mid-sized team is agile enough to adapt to client needs while still being large enough to deliver comprehensive support across various service areas.
Can
athealthcare
be considered a good service provider for startups?
athealthcare could be a suitable service provider for startups, particularly those in the healthcare sector looking for reliable customer support solutions. With a focused approach on inbound customer support and technical assistance, startups can benefit from their expertise to enhance client interactions and streamline operational efficiencies from the outset.
Can
athealthcare
be considered a good service provider for SMBs?
Small and medium businesses might find athealthcare to be a valuable partner due to its flexible service offerings and commitment to personalized care. The company's experience in the healthcare industry positions it well to support SMBs that require tailored solutions for customer interactions and billing processes, facilitating growth and operational scalability.
Can
athealthcare
be considered a good service provider for enterprises?
While athealthcare has the capacity to support enterprise-level clients, its mid-sized nature may limit its ability to scale as rapidly as larger firms. However, its certifications and focus on quality service delivery could appeal to larger organizations seeking reliable partners in the healthcare space, particularly for specialized customer experience solutions.
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