Atento Perú
Customer Experience and Contact Center
Atento is a global provider that delivers customer experience and contact center services for telecommunications, banking, healthcare, and retail, known for its bilingual workforce and strong commitment to social responsibility.
Size
over-10K
Private
over-1b
Mission
To empower customer experiences through innovative technologies and human touch, creating lasting impacts by transforming interactions into moments of trust, loyalty, and long-term success.
About
Atento offers customer experience and contact center services along with back-office operations for clients in telecommunications, banking, healthcare, and retail. The company operates using a nearshore model and supports U.S. businesses.
It is recognized for being the best place to work in Peru, with a highly skilled bilingual workforce and a strong focus on employee satisfaction.
Services
Atento provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover multiple communication channels and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications, banking and financial services, technology, healthcare, retail, and public administration. It has experience supporting multinational corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Atento is known for its strong commitment to social responsibility and employee satisfaction, offering clients a highly skilled bilingual workforce. Its approach includes leveraging innovative technologies and human touch, ensuring consistent and high-quality service delivery.
Delivery Footprint
Headquartered in Peru, the company operates using a nearshore delivery model. It serves clients primarily in the United States, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Technology & SaaS
Healthcare & Life Sciences
Retail & e-Commerce
Government & Public Sector
Clients
No items found.
What's the main service provided by
Atento Perú
?
Atento Perú specializes in customer experience and contact center services, offering a comprehensive suite of solutions designed to enhance client interactions. Their primary focus includes inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide CX consulting and journey mapping services, ensuring that clients receive tailored support to improve customer satisfaction and operational efficiency.
What additional services does
Atento Perú
provide?
When was
Atento Perú
founded?
Atento Perú was established in 1999, marking over 25 years of dedicated service in the BPO sector. Since its founding, the company has grown significantly, becoming a leader in customer experience and contact center services within the region.
What industry verticals does
Atento Perú
serve?
Atento Perú serves a diverse range of industries including Telecommunications & Media, Banking & Financial Services, Technology & SaaS, Healthcare & Life Sciences, Retail & e-Commerce, and Government & Public Sector. This extensive industry focus allows them to cater to the specific needs of various sectors effectively.
What delivery model does
Atento Perú
offer?
Atento Perú utilizes a nearshore delivery model, which means they operate in close geographical proximity to their clients, primarily in the United States. This model allows for streamlined communication and collaboration, ensuring that client needs are met efficiently. By leveraging a nearshore approach, Atento can provide high-quality services while maintaining a strong alignment with client expectations.
How many employees and/or seats does
Atento Perú
have?
Atento Perú boasts a workforce of over 10,000 employees, positioning itself as one of the largest BPO providers in the region. This substantial team ensures that they can deliver consistent and high-quality services across various sectors, supported by a highly skilled bilingual workforce.
Can
Atento Perú
be considered a good service provider for startups?
Athear could be a suitable service provider for startups, particularly those in the toys and hobbies sector. With a small team, Athear can offer personalized services that align closely with the unique needs and challenges faced by emerging businesses. Their experience in the industry may provide valuable insights and innovation that can help startups navigate the complexities of model train manufacturing and sales.
Can
Atento Perú
be considered a good service provider for SMBs?
Atento Perú is well-positioned to support small and medium businesses (SMBs) with its flexible service offerings and nearshore delivery model. SMBs can benefit from their expertise in customer experience, which can help drive growth and enhance customer satisfaction. The company's ability to scale services according to client needs makes it an attractive option for SMBs looking to improve their operational efficiency while maintaining a high level of service quality.
Can
Atento Perú
be considered a good service provider for enterprises?
Atento Perú is an excellent choice for enterprises and large companies seeking a reliable BPO partner. Their significant workforce and extensive industry experience enable them to handle complex projects and high-volume operations effectively. With a strong commitment to quality and a focus on innovative technology solutions, Atento can provide sophisticated service offerings that meet the demands of large organizations.
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