Atento México
Customer Experience and Contact Center
Atento is a leading provider of customer experience and contact center solutions for telecommunications, banking, healthcare, and retail, known for its extensive presence in Latin America and innovative digital transformation capabilities.
Size
over-10K
Private
over-1b
Mission
To enhance lives and add value to businesses through impactful interactions.
About
Atento offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in telecommunications, banking, healthcare, and retail. The company operates using a nearshore and offshore delivery model and supports multinational corporations across 13 countries.
It is recognized for its leadership in Business Transformation Outsourcing, with a strong focus on integrating advanced technology to enhance customer interactions and overall business performance.
Services
Atento provides customer experience and contact center solutions supported by back-office operations and AI and data services. These services include inbound customer support, outbound telesales, technical support, and customer analytics, tailored to enhance customer engagement and optimize business processes.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Automation & RPA Enablement
Industries Served
The company serves clients in telecommunications, banking and financial services, healthcare, and retail. It has experience supporting multinational corporations with services aligned to industry-specific requirements and technology platforms, ensuring effective multichannel engagement.
Unique Stregths
Atento is known for its extensive operational scale and commitment to innovation, offering clients a blend of advanced technology and human expertise. Its approach includes a focus on Business Transformation Outsourcing, which helps deliver impactful customer experiences and measurable business value.
Delivery Footprint
Headquartered in San Antonio, Texas, the company operates using a nearshore and offshore delivery model. It serves clients across 13 countries, with teams working in hybrid environments to meet diverse client needs.
Certifications
ISO 17020:2011
Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Government & Public Sector
Clients
No items found.
What's the main service provided by
Atento México
?
Atento México specializes in delivering customer experience and contact center solutions, which are complemented by a range of back-office operations and advanced AI and data services. Their core offerings include inbound customer support, outbound telesales, technical support (Tier 1 and Tier 2), CX consulting, journey mapping, as well as automation and RPA enablement, all designed to enhance customer interactions and streamline business processes.
What additional services does
Atento México
provide?
In addition to its primary offerings, Atento México provides back-office operations that further enhance its service portfolio. This includes a variety of support functions designed to streamline processes and improve overall efficiency for clients across different industries.
When was
Atento México
founded?
Atento México was established in 1999, marking over 25 years of experience in the business process outsourcing sector. Since its inception, the company has evolved significantly, adapting to the changing landscape of customer service and technology.
What industry verticals does
Atento México
serve?
Atento México serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Government & Public Sector. This broad industry engagement allows Atento to tailor its services to meet the specific needs of various sectors.
What delivery model does
Atento México
offer?
Atento México utilizes a comprehensive delivery model that includes onshore, nearshore, and offshore operations. Onshore refers to services provided within the same country, nearshore involves neighboring countries, while offshore entails delivering services from distant locations. This flexible approach enables Atento to cater to diverse client needs and optimize operational efficiency.
How many employees and/or seats does
Atento México
have?
Atento México boasts a workforce of over 10,000 employees. This substantial team size reflects the company's capability to manage large-scale projects and deliver quality service to its multinational clients.
Can
Atento México
be considered a good service provider for startups?
While Atento Perú has a robust service portfolio that could benefit startups, their extensive scale and focused offerings make them a more suitable partner for established businesses. Startups may find value in specific services like technical support and customer engagement solutions, but the comprehensive nature of Atento's operations may be more advantageous for companies with larger customer bases or more complex needs.
Can
Atento México
be considered a good service provider for SMBs?
Atento México is well-suited to support small and medium businesses (SMBs) with its scalable service offerings and commitment to enhancing customer interactions. Their experience in various sectors allows them to provide tailored solutions that can grow alongside SMBs, ensuring that they can adapt to changing market conditions and customer expectations.
Can
Atento México
be considered a good service provider for enterprises?
Atento México stands out as a strong partner for enterprises and large companies, thanks to its extensive operational scale and sophisticated service capabilities. The company's ISO certification and recognition as one of the world's best multinational workplaces underscore its commitment to quality and employee satisfaction, which are critical factors for larger organizations seeking reliable BPO solutions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.