Atento specializes in providing customer experience and contact center services, complemented by a robust suite of back-office operations. Their primary offerings include inbound customer support, outbound telesales and retention, technical support at Tier 1 and Tier 2 levels, and the integration of automation and Robotic Process Automation (RPA). Additionally, they offer CX consulting and journey mapping, as well as quality assurance and monitoring, all tailored to enhance client interactions and operational effectiveness.

In addition to its primary focus on customer experience and contact center services, Atento also offers back-office operations. This includes various administrative and support functions that help streamline processes and enhance overall business efficiency.

Atento was established in 1999, marking over 25 years of experience in the business process outsourcing industry. Since its inception, the company has grown significantly, becoming a key player in delivering innovative customer experience solutions across various sectors.

Atento serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, and Government & Public Sector. This wide-ranging focus enables them to tailor their services to the specific needs and challenges of each sector.

Atento employs a versatile delivery model that includes onshore, nearshore, and offshore operations. Onshore refers to services provided within the same country as the client, nearshore involves neighboring countries, and offshore means services are delivered from distant countries. This approach allows Atento to leverage a global talent pool while ensuring flexibility and efficiency in service delivery.

Atento boasts a workforce of over 10,000 employees, reflecting its significant operational scale and capacity to handle large volumes of customer interactions. This extensive team enables the company to support diverse client needs effectively.

Atento is well-positioned to support small and medium businesses (SMBs) with its comprehensive service portfolio and flexible delivery models. Their experience across various industries allows them to adapt solutions that can grow alongside SMBs, providing the necessary support for customer engagement and operational efficiency.

Atento is an excellent choice for enterprises and large companies, given its extensive scale and sophisticated service offerings. With a workforce of over 10,000 and a commitment to integrating advanced technologies, Atento can reliably handle complex customer interactions and provide tailored solutions that meet the specific demands of large organizations.