Atento España
Customer Experience and Contact Center
Atento is a leading global provider that provides customer experience and contact center solutions for telecommunications, financial services, healthcare, and retail, known for its innovative integration of technology and human interaction.
Size
over-10K
Private
over-1b
Mission
About
Atento offers customer experience and contact center solutions along with back-office operations for clients in telecommunications, financial services, healthcare, and retail. The company operates using a global delivery model and supports multinational corporations across various regions.
It is recognized for its leadership in CRM/BPO services, with a strong commitment to innovation and excellence, highlighted by its ISO 56002 certification for innovation management.
Services
Atento provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, and CX consulting. These services cover voice and digital channels, and are tailored to support clients' needs for enhanced customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications, financial services, healthcare, retail, energy, and education. It has experience supporting multinational corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Atento is known for being Latin America’s largest CRM/BPO provider, offering clients a unique blend of advanced technology and human interaction. Its approach includes a commitment to continuous innovation and a strong corporate culture defined by its
Delivery Footprint
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Energy & Utilities
Education & EdTech
Clients
Japan Atomic Power Company
What's the main service provided by
Atento España
?
Atento España specializes in delivering customer experience and contact center solutions, which are complemented by their extensive back-office operations. Their offerings encompass a variety of services including inbound customer support, outbound telesales and retention, technical support at both tier 1 and tier 2 levels, as well as CX consulting and journey mapping. This comprehensive approach ensures that clients receive tailored solutions designed to enhance customer engagement and operational efficiency across various channels.
What additional services does
Atento España
provide?
In addition to its main offerings, Atento España provides a range of other services that include back-office operations and advanced AI and data services. These additional capabilities enhance their service portfolio, allowing them to support clients in optimizing their business processes and leveraging data-driven insights.
When was
Atento España
founded?
Atento España was established in 1999, marking over 24 years of operation in the business process outsourcing sector. Since its inception, the company has evolved significantly, positioning itself as a leader in customer relationship management and business process outsourcing services.
What industry verticals does
Atento España
serve?
Atento España serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Energy & Utilities, and Education & EdTech. This broad industry focus allows Atento to provide specialized solutions that meet the unique needs of various sectors.
What delivery model does
Atento España
offer?
Atento España employs a flexible delivery model that includes onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, providing ease of communication and cultural alignment. Nearshore operations involve services delivered from neighboring countries, often resulting in cost-efficiency and reduced time zone differences. Offshore services are provided from distant locations, enabling significant operational cost savings while maintaining service quality.
How many employees and/or seats does
Atento España
have?
Atento España boasts a workforce of over 10,000 employees, highlighting its significant scale and capacity to handle a wide array of client needs. This extensive team allows the company to deliver high-quality services across different regions and industries.
Can
Atento España
be considered a good service provider for startups?
Atento México's extensive service offerings and flexible delivery model make it a viable option for startups looking for reliable outsourcing solutions. However, startups should consider their specific needs and growth potential, as Atento's scale may be more aligned with medium to large businesses. Startups with significant customer interaction demands could benefit from Atento's expertise in customer experience.
Can
Atento España
be considered a good service provider for SMBs?
Can
Atento España
be considered a good service provider for enterprises?
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