Atento En Argentina
Customer Experience and Contact Center
Atento is a leading global company that provides customer experience and contact center solutions for telecommunications, banking and financial services, healthcare, retail, and public administration, known for its innovative technology-driven approach and extensive operational footprint.
Size
over-10K
Private
over-1b
Mission
About
Atento offers customer experience and contact center solutions along with business process outsourcing services for clients in telecommunications, banking and financial services, healthcare, retail, and public administration. The company operates using a mixed delivery model and supports multinational clients across the Americas and EMEA.
It is recognized for its strong workplace culture, particularly in Argentina, having been named one of the best companies to work for for 12 consecutive years, with a commitment to operational efficiency and customer engagement.
Services
Atento provides customer experience and contact center solutions supported by business process outsourcing services such as customer care, sales, collections, back office, and technical support. These services cover the entire customer relationship lifecycle and are tailored to support various client needs across multiple channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications, banking and financial services, healthcare, retail, and public administration. It has experience supporting over 400 multinational corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Atento is known for combining advanced technology with human interaction to create intelligent and trustworthy customer experiences, offering clients innovative solutions that enhance operational efficiency. Its approach includes leveraging AI, analytics, and automation, which help deliver consistency and drive customer loyalty at scale.
Delivery Footprint
Headquartered in Latin America, the company operates using a mixed delivery model that emphasizes nearshoring for U.S.-based clients. It serves clients across approximately 100 contact centers in 13 countries, with teams working in both onshore and nearshore environments depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Telecommunications & Media
Healthcare & Life Sciences
Retail & e-Commerce
Government & Public Sector
Clients
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What's the main service provided by
Atento En Argentina
?
Atento En Argentina specializes in customer experience and contact center solutions, complemented by a suite of business process outsourcing services. These services encompass inbound customer support, outbound telesales and retention, technical support across various tiers, as well as customer experience consulting and journey mapping. This comprehensive offering is designed to cater to the diverse needs of clients, ensuring a well-rounded approach to customer relationship management.
What additional services does
Atento En Argentina
provide?
In addition to its primary services, Atento En Argentina also offers back-office operations. This capability allows the company to support clients with various administrative and operational tasks, enhancing overall efficiency and enabling businesses to focus on their core functions.
When was
Atento En Argentina
founded?
Atento En Argentina was established in 1999, marking over 25 years of operation in the industry. Since its inception, the company has evolved significantly, adapting to the changing landscape of customer experience and business process outsourcing. This long-standing presence underscores Atento's commitment to delivering quality services and maintaining strong relationships with its clients.
What industry verticals does
Atento En Argentina
serve?
Atento En Argentina serves a wide range of industries, including Banking & Financial Services, Telecommunications & Media, Healthcare & Life Sciences, Retail & e-Commerce, and Government & Public Sector. This diverse industry focus enables the company to tailor its services to meet specific demands and challenges faced by clients across different sectors.
What delivery model does
Atento En Argentina
offer?
Atento En Argentina employs a mixed delivery model that includes both onshore and nearshore options. Onshore delivery refers to services provided within the same country as the client, while nearshore services involve collaboration with teams in nearby countries. This approach allows Atento to optimize operational efficiency and provide seamless support to clients, particularly those based in the U.S.
How many employees and/or seats does
Atento En Argentina
have?
Atento En Argentina boasts a workforce of over 10,000 employees, highlighting its substantial capacity to manage a variety of client needs. This considerable size not only reflects the company's extensive operational capabilities but also its commitment to providing effective and responsive customer service.
Can
Atento En Argentina
be considered a good service provider for startups?
Can
Atento En Argentina
be considered a good service provider for SMBs?
Can
Atento En Argentina
be considered a good service provider for enterprises?
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