Atento Colombia
Customer Experience and Contact Center
Atento is a global leader that provides customer experience and contact center solutions for telecommunications, banking, healthcare, and retail, known for its extensive digital transformation capabilities and industry expertise.
Size
over-10K
Private
over-1b
Mission
About
Atento offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in telecommunications, banking, healthcare, and retail. The company operates using a nearshore and offshore delivery model and supports multinational corporations across various sectors.
It is recognized for being the largest CRM/BPO provider in Latin America, with a strong focus on technology-driven innovation and a customer-centric approach.
Services
Atento provides customer experience and contact center solutions supported by back-office operations and AI and data services. These services include inbound customer support, outbound telesales, technical support, and customer analytics, delivered across multiple channels. Each solution is tailored to enhance customer engagement and optimize business performance.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Automation & RPA Enablement
Industries Served
The company serves clients in telecommunications, banking and financial services, healthcare, retail and e-commerce, and technology. It has extensive experience supporting multinational corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Atento is known for its leadership as the largest CRM/BPO provider in Latin America, offering clients a robust combination of human expertise and advanced technology. Its approach includes a strong focus on digital transformation and customer journey optimization, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in San Antonio, Texas, the company operates using a nearshore and offshore delivery model. It serves clients across 13 countries, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Government & Public Sector
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Atento Colombia
?
Atento Colombia specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, technical support at tier 1 and 2 levels, as well as customer and marketing analytics. Additionally, they provide email support, customer experience consulting, journey mapping, quality assurance, monitoring, and automation services, all tailored to enhance client engagement and optimize business performance.
What additional services does
Atento Colombia
provide?
In addition to its core customer experience and contact center solutions, Atento Colombia also offers back-office operations. This includes a range of administrative and operational support services designed to streamline processes and improve overall efficiency for clients, further enhancing their service portfolio.
When was
Atento Colombia
founded?
Atento Colombia was established in the year 2000, marking over two decades of experience in the business process outsourcing industry as of 2024. Since its inception, the company has grown significantly, becoming a leader in customer experience solutions in Latin America.
What industry verticals does
Atento Colombia
serve?
Atento Colombia serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Government & Public Sector, and Travel, Hospitality & Leisure. This extensive industry focus enables them to cater to specific client needs effectively.
What delivery model does
Atento Colombia
offer?
Atento Colombia utilizes a flexible delivery model that includes nearshore, offshore, and onshore approaches. Nearshore services are typically provided from locations within close proximity to the client, allowing for easier communication and collaboration. Offshore services involve operations situated in more distant countries, often to capitalize on cost efficiencies, while onshore services are delivered within the client's own country. This diverse delivery strategy ensures that Atento can meet varied client requirements while maintaining high-quality service standards.
How many employees and/or seats does
Atento Colombia
have?
Atento Colombia boasts a workforce of over 10,000 employees, reflecting its substantial capacity to handle large-scale operations and provide comprehensive service offerings. This significant employee base plays a crucial role in the company's ability to deliver exceptional customer experiences across various sectors.
Can
Atento Colombia
be considered a good service provider for startups?
Atento El Salvador can be a suitable service provider for startups, particularly those looking for scalable solutions in customer experience management. With their diverse service offerings and flexible delivery models, startups can benefit from tailored support that aligns with their unique challenges and growth objectives. However, startups should assess their specific needs against Atento's extensive capabilities to ensure a good fit.
Can
Atento Colombia
be considered a good service provider for SMBs?
Can
Atento Colombia
be considered a good service provider for enterprises?
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