Atento Chile
Customer Experience and Contact Center
Atento is a leading global company that provides customer experience and contact center services for telecommunications, banking, healthcare, retail, and public administration, known for its innovative technology and human expertise.
Size
over-10K
Private
over-1b
Mission
About
Atento offers customer experience and contact center services along with back-office operations for clients in telecommunications, banking and financial services, healthcare, retail, and public administration. The company operates using an onshore and nearshore model and supports over 400 multinational clients across 13 countries.
It is recognized for its strong corporate culture and commitment to excellence, with multiple accolades as one of the best companies to work for in Latin America, reflecting its dedication to employee engagement and client success.
Services
Atento provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, and CX consulting. These services cover multiple channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in telecommunications, banking and financial services, healthcare, retail, and public administration. It has experience supporting over 400 multinational clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Atento is known for being Latin America's largest CRM/BPO provider, offering clients a technology-driven approach that integrates AI, analytics, and automation with dedicated human support. Its operational practices emphasize passion, integrity, trust, and commitment, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Santiago, Chile, the company operates using an onshore and nearshore delivery model. It serves clients across 13 countries, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Government & Public Sector
Clients
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What's the main service provided by
Atento Chile
?
Atento Chile specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as customer experience consulting and journey mapping. These services are designed to enhance customer engagement and operational efficiency for their clients across various channels.
What additional services does
Atento Chile
provide?
In addition to its primary customer experience and contact center services, Atento Chile offers a range of supplementary capabilities such as back-office operations and AI and data services. These additional offerings enable clients to streamline their operations and leverage technology for enhanced efficiency and decision-making.
When was
Atento Chile
founded?
Atento Chile was established in 1999, marking over 24 years of operation in the business process outsourcing industry. Since its inception, the company has evolved significantly, positioning itself as a leader in customer experience and contact center services in the Latin American market.
What industry verticals does
Atento Chile
serve?
Atento Chile serves a diverse range of industries including Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Government & Public Sector. This broad sector focus allows Atento to tailor its services to meet the unique needs of its clients across different fields.
What delivery model does
Atento Chile
offer?
Atento Chile employs both onshore and nearshore delivery models to provide its services. Onshore delivery refers to services provided within the same country as the client, ensuring close proximity and cultural alignment. Nearshore delivery involves services provided from neighboring countries, which can offer cost advantages while maintaining similar time zones and cultural similarities. This approach enables Atento to meet diverse client needs effectively.
How many employees and/or seats does
Atento Chile
have?
Atento Chile boasts a workforce of over 10,000 employees, reflecting its significant scale and capacity to handle extensive customer service operations. This large team allows the company to provide robust support for its clients across various industries.
Can
Atento Chile
be considered a good service provider for startups?
Can
Atento Chile
be considered a good service provider for SMBs?
Can
Atento Chile
be considered a good service provider for enterprises?
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