Atento
Customer Experience and Contact Center
Atento is a leading global company that provides customer experience and contact center solutions for various industries, known for its innovative blend of advanced technology and human expertise.
Size
over-10K
Private
over-1b
Mission
To elevate customer experience and build lasting relationships.
About
Atento offers customer experience and contact center solutions along with CX consulting and journey mapping for clients in telecommunications, financial services, healthcare, and more. The company operates using an onshore, nearshore, and offshore delivery model and supports clients across the Americas and EMEA regions.
It is recognized for being Latin America's largest CRM/BPO provider, with a strong focus on enhancing customer interactions through AI-driven automation and a commitment to building lasting brand-consumer relationships.
Services
Atento provides customer experience and contact center solutions supported by CX consulting and journey mapping, inbound customer support, and multilingual support. These services cover various channels, including voice, email, and technical support, and are tailored to enhance customer interactions and optimize operational efficiency.
Capabilities
CX Consulting & Journey Mapping
Inbound Customer Support
Multilingual Support
Email Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in telecommunications, financial services, healthcare, retail, and more. It has extensive experience supporting businesses with industry-specific requirements, leveraging advanced technology platforms to deliver tailored solutions.
Unique Stregths
Atento is known for its pioneering approach to Business Transformation Outsourcing, offering clients a unique blend of technology and human interaction. Its commitment to innovation is underscored by its ISO 56002 certification for innovation management, ensuring that it delivers consistent and high-quality services at scale.
Delivery Footprint
Headquartered in San Antonio, Texas, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across 13 countries, with a strong presence in the Americas and EMEA regions, employing approximately 149,000 professionals dedicated to enhancing customer experiences.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Government & Public Sector
Energy & Utilities
Technology & SaaS
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Atento
?
Atento specializes in providing customer experience and contact center solutions. Their offerings are further enhanced by services such as CX consulting and journey mapping, inbound customer support, multilingual support, email support, and technical support at both Tier 1 and Tier 2 levels. This comprehensive service range is designed to improve customer interactions and streamline operations across various communication channels.
What additional services does
Atento
provide?
In addition to their primary offerings in customer experience and contact center solutions, Atento also provides back-office operations. This service extension allows clients to benefit from streamlined processes and improved operational efficiency, complementing their customer-facing capabilities.
When was
Atento
founded?
Atento was established in 1999, marking over 25 years in the industry. Since its inception, the company has grown significantly, evolving its services and expanding its reach to become a prominent player in customer experience and contact center solutions.
What industry verticals does
Atento
serve?
Atento serves a diverse array of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Government & Public Sector, Travel, Hospitality & Leisure, Energy & Utilities, Logistics, Transport & Supply-Chain, and Technology & SaaS. This broad industry focus enables them to tailor their services to meet the unique needs of various sectors.
What delivery model does
Atento
offer?
Atento employs a flexible delivery model that encompasses onshore, nearshore, and offshore solutions. Onshore refers to services provided within the same country as the client, nearshore involves neighboring countries, while offshore indicates operations based in distant countries. This approach allows Atento to maximize efficiency and scalability while adapting to the specific requirements of their clients.
How many employees and/or seats does
Atento
have?
Atento boasts a workforce of over 10,000 employees, reflecting a substantial team dedicated to delivering high-quality customer experience solutions. This extensive employee base enhances their capacity to manage large-scale projects and cater to a diverse client portfolio.
Can
Atento
be considered a good service provider for startups?
Can
Atento
be considered a good service provider for SMBs?
Can
Atento
be considered a good service provider for enterprises?
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