Atentel
Customer Experience and Contact Center
Atentel is an award-winning, founder-led outsourced contact centre partner that provides customer experience and contact center services for telecommunications, media, logistics, transport, and energy sectors, known for its cost-effective nearshore solutions.
Size
11-50
Private
Mission
To assist companies in outsourcing contact center operations abroad, reducing costs while maintaining excellent service.
About
Atentel offers customer experience and contact center services along with sales and lead-generation services for clients in telecommunications, media, logistics, transport, and energy sectors. The company operates using a nearshore model and supports Swedish and Nordic businesses.
It is recognized for its high-quality service standards and significant operational cost efficiencies, with a strong track record of generating over 1.1 billion SEK in business value for clients since its inception.
Services
Atentel provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support and outbound telesales & retention. These services cover omni-channel customer interactions and are tailored to support client needs for effective customer engagement and growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in telecommunications, media, logistics, transport, and energy sectors. It has experience supporting Swedish and Nordic businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Atentel is known for its commitment to excellence and cost-effective nearshore solutions, offering clients significant operational efficiencies. Its approach includes fostering long-term partnerships and maintaining a strong entrepreneurial culture, which helps deliver consistency and superior service.
Delivery Footprint
Headquartered in Spain, the company operates using a nearshore delivery model. It serves clients across Sweden and the Nordic region, with teams working in a flexible environment tailored to client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Energy & Utilities
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Atentel
?
Atentel specializes in enhancing customer experience through its primary service offering of contact center solutions. This includes a range of support options such as inbound customer assistance and outbound telesales & retention services. Their approach is designed to facilitate effective customer engagement across various channels, ensuring that they meet the unique needs of their clients.
What additional services does
Atentel
provide?
When was
Atentel
founded?
Atentel was established in 2014, which means that as of 2024, the company has been in operation for a decade. Since its inception, it has focused on providing high-quality customer service solutions and has successfully built a reputation in the BPO industry.
What industry verticals does
Atentel
serve?
Atentel serves a diverse range of industries, focusing on sectors such as Telecommunications & Media, Logistics, Transport & Supply-Chain, and Energy & Utilities. This broad industry focus allows them to tailor their services to meet specific client needs across various business environments.
What delivery model does
Atentel
offer?
Atentel operates on a nearshore delivery model, which involves providing services from a nearby country rather than from a distant offshore location. This approach allows for better communication, cultural alignment, and quicker response times, making it an efficient choice for companies looking to outsource their contact center operations.
How many employees and/or seats does
Atentel
have?
Atentel employs between 11 to 50 individuals, positioning itself as a small to medium-sized company. This workforce size enables them to maintain a personalized approach to client service while still being agile and adaptable to changing business needs.
Can
Atentel
be considered a good service provider for startups?
Can
Atentel
be considered a good service provider for SMBs?
Atentel is well-equipped to serve small and medium-sized businesses, offering a flexible range of services designed to support growth and customer engagement. Their commitment to maintaining high service standards combined with cost-efficient solutions makes them an attractive partner for SMBs aiming to enhance their customer experience without compromising on quality.
Can
Atentel
be considered a good service provider for enterprises?
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