Atelka specializes in delivering customer experience and contact center solutions, focusing primarily on enhancing client interactions. Their comprehensive offerings include inbound customer support, outbound telesales and retention, technical support across various tiers, and social media customer care. Additionally, they provide live chat and messaging support, email support, CX consulting, quality assurance, and various analytics services. Their suite of solutions is designed to optimize client engagement and operational efficiency across multiple channels.

In addition to its core services, Atelka offers sales and lead-generation services that help clients enhance their market reach and drive revenue growth. This extended portfolio demonstrates the company's commitment to supporting clients not just in customer support but also in sales and business development.

Atelka was established in 1982, which means the company has been operating for over 40 years. This extensive experience in the industry has allowed Atelka to refine its services and expand its capabilities to meet the evolving needs of its clients.

Atelka serves a diverse range of industries, including Banking & Financial Services, Insurance, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, and Gaming & Entertainment. This wide array of verticals reflects the company's adaptability and expertise in addressing the unique requirements of different sectors.

Atelka employs a flexible delivery model that encompasses onshore, nearshore, offshore, and hybrid approaches, including work-from-home options. Onshore services are provided within the same country, nearshore services are delivered from neighboring countries, and offshore services come from distant locations. This multi-shore strategy enables Atelka to tailor solutions based on client needs while optimizing costs and operational efficiency.

Atelka boasts a substantial workforce, employing over 10,000 individuals. This large team allows the company to scale its operations effectively and provide robust support for its diverse range of services, ensuring that client needs are met promptly and efficiently.

Atelka appears to be a suitable service provider for small and medium-sized businesses, given its vast range of services and scalable solutions. Their experience in various industries allows them to adapt their offerings to meet the needs of SMBs, providing essential support for growth and operational efficiency. The flexibility in their delivery model also ensures that SMBs can access the services they need without overwhelming costs.

Atelka is well-positioned to serve enterprises and large organizations, given its significant workforce and extensive experience in managing large-scale customer experience operations. The company’s commitment to quality and technology-driven solutions enhances its appeal to bigger businesses that demand reliability and sophisticated service offerings. With a multi-shore delivery model and a focus on continuous improvement, Atelka can effectively support the complex needs of large enterprises.