Assurant Bpo Solutions Inc specializes in providing customer experience and contact center services. Their offerings encompass a variety of support options, including inbound customer assistance, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as live chat and messaging support. Additionally, they deliver email support and recruitment process outsourcing (RPO), along with business and financial research services, tailored to meet the specific needs of their diverse clientele.

Assurant Bpo Solutions Inc was established in 2011, making it a company with over 12 years of experience in the business process outsourcing sector. Since its inception, it has developed a robust operational framework and a comprehensive service portfolio, positioning itself as a significant player in the industry.

Assurant Bpo Solutions Inc serves a range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, and Logistics, Transport & Supply-Chain. This diverse focus enables them to tailor their services to meet the specific requirements of each sector and support their clients effectively.

Assurant Bpo Solutions Inc employs an offshore delivery model, which allows them to provide services from locations outside the client's country, specifically from their advanced center in the Philippines. This approach helps them leverage cost efficiencies while maintaining high service quality. The company also utilizes a captive or Build-Operate-Transfer (BOT) model, enabling clients to establish their own operations with the support of Assurant's expertise.

Assurant Bpo Solutions Inc employs over 10,000 individuals, indicating a substantial workforce dedicated to delivering their range of services. This large team enhances their capability to efficiently support clients across various sectors and manage extensive customer interactions.

Assurant Bpo Solutions Inc is well-suited for small and medium businesses seeking robust customer support solutions. Their extensive service portfolio and experience across various industries allow them to cater to the unique needs of SMBs. Moreover, their flexible delivery model supports growth, enabling businesses to scale their operations as they expand, making them a reliable partner for growing companies.

Assurant Bpo Solutions Inc stands out as a reliable provider for enterprises and large companies, given their significant workforce and comprehensive service offerings. Their experience in managing complex customer interactions across multiple sectors positions them well to handle the sophisticated needs of large organizations. Additionally, their offshore delivery model ensures that enterprises can benefit from cost-effective solutions without compromising on service quality.