AssisTT specializes in delivering comprehensive customer experience and contact center solutions, catering to a wide array of client needs. Their primary offerings encompass inbound customer support and outbound telesales, while also incorporating advanced services such as customer and marketing analytics, automation and RPA enablement, and quality assurance. Additionally, they provide support across multiple communication channels, including technical assistance, live chat, social media care, and email support, ensuring a tailored approach to enhance customer engagement and operational efficiency.

AssisTT was established in 2007, marking over 16 years of experience in the customer service sector. Since its inception, the company has grown significantly, evolving its service offerings and establishing a strong presence in the market.

AssisTT serves a diverse range of industries, including Healthcare & Life Sciences, Telecommunications & Media, Banking & Financial Services, Retail & e-Commerce, Energy & Utilities, and Logistics, Transport & Supply-Chain. This broad industry focus allows the company to tailor its services to meet the specific needs of various sectors.

AssisTT utilizes an onshore and nearshore delivery model, which means they provide services both within Turkey and from nearby regions in Europe. Onshore delivery involves providing services from a local facility to clients in the same country, while nearshore refers to offering services from neighboring countries. This approach allows AssisTT to maintain close communication with clients, ensure high-quality service delivery, and effectively manage operations across geographical boundaries.

AssisTT has a workforce ranging from 1,000 to 5,000 employees, indicating a robust team that supports its extensive range of services. This size allows the company to scale its operations effectively to meet varying client demands while maintaining a high level of service quality.

AssisTT is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings and diverse expertise across multiple industries. The company's range of services, including inbound support and analytics, allows SMBs to leverage professional customer service solutions that can grow alongside their business needs, ensuring effective customer interaction and satisfaction as they scale.

AssisTT is an excellent choice for enterprises and large companies seeking reliable customer service solutions. With a significant workforce and a proven track record in managing complex customer interactions, the company offers sophisticated services that can handle high volumes and diverse requirements. Their commitment to quality management and digital transformation further enhances their appeal to large organizations looking to improve their customer experience strategies.